Head of National Services

**Head of National Services**

**Location**: Hybrid role with regular travel throughout Scotland and to National Office

**Salary**: £45,000

**Salary** **Band**:
**Hours**:Full-Time, 35 hours per week

**Contract**: Permanent

**Reports To**: Director of Services

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

**About the Project / Service**

Change Mental Health is determined to deliver excellent services and support across Scotland and we need a Head of National Services to help us to achieve this. This role will ensure that national programmes of work are delivered to a high standard, and that they are developed both operationally and strategically. This role will have oversight and responsibility for developing our newly launched Advice and Support Service, our Distress Brief Intervention (DBI) portfolio, our Suicide Bereavement Service (SBS) as well as other programmes and projects of national reach and scope.

The role of the Head of National Services is instrumental in ensuring that we provide innovative support to people affected by poor mental health and mental illness. It will be responsible for working closely with our Policy and Communications Team around nationally funded projects by Scottish Government and will play a key role in the National Management Team of Change Mental Health. The role will work closely with the Director of Services to develop and work in partnership with a range of different stakeholders to increase the impact of our work and generate new opportunities for the organisation.

This is an exciting new role for the organisation and would suit someone who enjoys working in a fast-paced environment, is committed to continuous service improvement and who excels in managing both operational and strategic relationships.

**Key Responsibilities**:

- Oversee the safe and efficient operational delivery practice and development of National Services, including our Advice and Support Service, Distress Brief Intervention services (DBI), Suicide Bereavement Services and other national projects
- Lead, support and motivate your team to ensure high-quality and person-centred service delivery
- Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team
- Be an active member of the National Management Team and contribute to the implementation of Change Mental Health’s vision, mission, values and strategy

**Strategic planning and oversight**
- Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team
- Represent Change Mental Health appropriately at external meetings, including Programme Boards, round table events and Government meetings
- Work closely with the Director of Services to implement and develop Change Mental Health’s services strategic vision
- Plan, manage and implement change successfully
- Work with the Fundraising Team and Tender Team to develop an annual plan around fundraising, contracts and development of services
- Regularly source and organise opportunities to meet in person with key partners and stakeholders who can support and influence our work positively
- Represent the organisation professionally when communicating with external stakeholders and protect and enhance the organisations reputation
- Develop an annual strategic plan for your area which clearly demonstrates how the operational work being delivered aligns with the organisation’s strategy
- Communicate strategic messages and decisions with your team and competently manage and respond to questions and queries around these
- Lead on all monitoring and reporting for your area of work, including setting and monitoring KPIs across all of your teams and projects

**Operational service delivery and development**
- Ensure National Services are delivered to the highest standard with high levels of satisfaction from the people we support
- Responsible for overseeing the safe operational delivery of services in your area of work and managing quality assurance around these
- Responsible for developing and maintaining safe working processes, procedures and practices in my area of work, including overseeing some services which may be registered with the Financial Conduct Authority (FSA), Scottish National Standards for Information and Advice Providers (SNSIAP), Care Inspectorate or other regulatory bodies
- Oversee safe and inclusive recruitment practices in my area for both staff and volunteers
- Responsible fo