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Latent Defects Coordinator
3 weeks ago
Our Vacancy
We’re looking for a highly organised and detail-oriented Latent Defects Coordinator to join our Planned Major Projects team. In this role, you’ll provide essential technical administrative support to the Latent Defects team, who are responsible for identifying and resolving hidden building issues that emerge after construction. You’ll play a key part in helping us deliver a responsive and customer-focused service, liaising with contractors, internal teams, and residents to ensure issues are resolved efficiently and professionally. This is a fantastic opportunity for someone looking to build a long-term career in a technical housing role, with scope to develop your knowledge of construction and complex building defects.
**What you’ll do**
As a Latent Defects Coordinator, you’ll support the delivery of defect remediation programmes by managing referrals, arranging meetings and site visits, and maintaining accurate records and reports. You’ll liaise with residents to provide updates and ensure their concerns are addressed, while working closely with colleagues across the business to coordinate responses and gather technical documentation. You’ll manage databases, monitor inboxes, process purchase orders, and assist with preparing reports and presentations. Your role will be central to ensuring our residents receive excellent service and that our defect resolution processes run smoothly.
You will be required to attend our Westminster Bridge Road office 1 day a week, plus one day either in our offices, with residents or on site with your project team.
**What you’ll need**
- Proven experience in an administrative or business support role, with excellent attention to detail.
- Strong IT skills, including proficiency in Microsoft Word, Excel, PowerPoint, Visio, Power BI and Outlook.
- Excellent communication skills, with the ability to write clearly and liaise professionally with stakeholders.
- Good practical, problem solving skills and the ability to put customers at the heart of what you do.
- Experience managing databases and producing reports, with strong organisational and time management skills.
- A proactive, flexible approach and the ability to work independently and as part of a team.
**Why Join Us?**
When you join Peabody, you’re joining a team guided by our values, **Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together**. We believe in creating a workplace where everyone feels supported, included, and empowered.
**What We Offer**
- 30 days’ annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
**Interviews will be taking place Wednesday 12th and Friday 14th November**
**PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
