Customer Care Officers
2 weeks ago
We are looking for Customer Care Officers to join our dedicated Customer Care Team
This position would suit someone who really has a passion for customer service. This is a varied, interesting and challenging role, focussing specifically on customers experiencing vulnerable circumstances, establishing positive engagement with customers and gaining a full understanding of their personal situation. Ensuring at all times that the customers are treated fairly and detriment to the customers is avoided.
As a Customer Care Officer you will:
- Establish the nature of sensitivity, be that medical, financial or other and ensuring the account is appropriately managed in line with Intrum’s policies and procedures.
- Be compliant at all times by ensuring that Intrum procedures are followed, including satisfactory data protection checks.
- Listen to customers, demonstrate understanding and empathy towards their situation, responding and questioning to fully establish the customers’ circumstances. This may also involve researching into medical conditions in order to deal with each customer appropriately. Where appropriate, signposting customers to sources of free independent money advice or support service.
- Build rapport and trust with customers, create a positive customer experience by adhering to our culture of fair treatment and customer centricity.
- Speak to customers in order to complete affordability assessments and where appropriate set up an agreeable payment plan.
- Explain the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
Essential Skills
- You will have the ability to build rapport and engage communication with any audience. Communicating logically and using language to fit the audience
- Demonstrate a desire and energy towards excellence and quality within the business
- Excellent written and verbal communication skills with a proven ability to liaise with all levels of personnel appropriately and professionally
We will offer you:
- Job satisfaction - Our empathetic, ethical and solution-driven customer service is award-winning
- Personal development - Extensive training provided and free courses from day 1
- Career progression - We like to promote within
- Choice - You can work from home or in the office. (please note that if you are working remotely you should be within reasonable distance of our office in Reigate, Surrey.)
- Reward and Recognition
- Pan-European - We have offices across Europe and in Brazil.
- £22,000.00 per annum + monthly bonus - up to 20%
- Birthday leave
- Onsite gym
- Discounts on travel, entertainment groups and high street retailers
About us
Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.
We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.
Intrum UK has recently been awarded 'Best Place to Work'
Additional information
Intrum UK are an equal opportunities employer.
**Job Types**: Full-time, Permanent
**Salary**: Up to £22,000.00 per year
Schedule:
- 8 hour shift
Reference ID: IM/CCO
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