HR Shared Services Advisor

**HR Shared Services Advisor**
£21,225 - £24,000 plus great benefits (Work Level 6C)
12-month fixed-term contract - full-time, 37 hours a week, Monday - Friday
Manchester city centre - hybrid working

We’re looking for an HR (human resources) shared services advisor to join us and provide high-quality telephone, administrative and systems support to all colleagues throughout the Co-op, as well as our external customers. This is a fast-paced and varied role, and if you have the administrative ability and natural people skills that we need, then we can offer you the chance to build your profile and develop a career within HR, whilst gaining invaluable experience across a wide range of business areas in our Co-op.

In this role, you’ll be working in the HR colleague services team within the CBS’s (Co-op business services) hire to retire function. This is the part of the business that makes sure that colleagues have the best possible experience of our Co-op throughout their whole employee life cycle.

**What you’ll do**
- respond to queries and deal with requests professionally and sensitively
- provide a high-quality telephony and administrative support to our stakeholders
- build and maintain relationships with key partners across the CBS and the wider business
- spot opportunities to improve processes and streamline ways of working
- work to ensure we meet our KPI’s as a Team and within the wider Hire to Retire function
- gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills

This role would suit people who have
- great organisational skills with a high level of attention to detail
- strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality
- good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite
- experience of working with MyHR would be beneficial in this role but isn’t essential
- a desire to develop a career within human resources

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services), the Wagestream app - giving you access to a percentage of your pay as you earn it, and the YuLife app - rewarding you for exercising with discounts and vouchers for your favorite brands. You’ll also get:

- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing