Client Service Specialist

Client Service Specialist - Global Liquidity and Cash Management

Some careers offer brighter prospects than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Client Service Specialist role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board and implement the suite of GLCM Products and Services to Commercial Banking (CMB) clients. The wider Client Management team incorporates Client integration and Client Service.

This role is based in Edinburgh

In this role, you will:

- Supporting the delivery of client service excellence as well as effectively managing any risks and issues
- Manage and resolve day to day queries from regional clients
- Establish and maintain excellent working relationships with clients and key internal and external stakeholders
- Supporting dedicated Account Managers & Client Service Team Leaders, where applicable, identifying and introducing service improvements to improve the overall client experience
- Assisting with resolving complaints and escalations and be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
- Encouraging clients to utilise digital self-service tools where possible to improve client experience

Requirements

To be successful in this role you should meet the following requirements:

- Prior experience working in a client facing or client service role
- Experience of building and managing complex relationships with major clients
- Experience of planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently.
- A proactive, can do attitude and a willingness to learn.
- Relevant product knowledge including knowledge of cash management products and services desired but not essential
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way.

You’ll achieve more when you join HSBC.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system

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