Front of House

**About Penarth Marina and boatfolk**:
At the Deck, we pride ourselves on delivering a dining experience that combines exceptional cuisine with warm hospitality. Our vibrant restaurant is located in the heart of the picturesque Penarth Marina and offers a unique dining experience combined with culinary excellence with a vibrant atmosphere. We are dedicated to creating memorable moments for our guests through impeccable service and a welcoming atmosphere. Our commitment to excellence extends beyond the kitchen, as we strive to build a dynamic team that shares our passion for hospitality.

**Our values**:
Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

Our values are:

- DETAIL: We focus on doing things right for our customers.
- EXPERIENCE: Going beyond good service to put customers at the centre of all we do.
- CARE: We care about each other, our customers and the environment.
- COMMUNITY: We actively create inclusive places to bring people together.
- CHALLENGE Be fearless, give it a go

**About the role**:
We are seeking enthusiastic individuals to join our Front of House team. As a Front of House Staff member, you will be the face of The Deck, interacting directly with our valued guests. Your primary responsibility is to ensure a seamless and enjoyable dining experience by providing outstanding service and maintaining a positive atmosphere within the restaurant.

**Key Responsibilities**:

- Greet and seat guests with a warm and friendly demeanour, ensuring a positive first impression.
- Accurately take food and beverage orders and communicate them to the kitchen staff promptly.
- Monitor and maintain cleanliness and organisation of tables, ensuring they are set up to our standards.
- Collaborate with kitchen and bar staff to ensure smooth coordination of service.
- Address customer concerns or issues promptly and professionally, seeking assistance from management when necessary.
- Familiarize yourself with menu items, specials and make recommendations to enhance the dining experience and increase sales.
- Process payments accurately, handling cash and electronic transactions efficiently.
- Work collaboratively with other Front of House and Back of House team members to create a harmonious work environment.

**Skills and Qualifications**:

- A passion for providing excellent customer service and creating positive guest experiences.
- Strong verbal communication skills and an ability to interact effectively with customers and team members.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Collaborative mindset and a willingness to work as part of a team to achieve common goals.
- Meticulous in ensuring tables are set up correctly and orders are accurate.
- Ability to handle customer concerns or issues with a calm and solutions-oriented approach.

**Working Hours and Environment**:
The role involves working as part of a team in a dynamic, fast-paced environment. The seasonal nature of the business allows more hours during the summertime and fewer during the winter months.

**Benefits**:

- Performance related bonus.
- Staff discount at all boatfolk Bars, restaurants and hotels.
- 29 days full-time equivalent annual leave, including bank holidays.
- Range of employee wellbeing benefits including a Health Cash Plan, Cycle to Work scheme, Employee Assistance Programme and Life Insurance.
- Discounts on berthing and boat sales.
- Contributory pension scheme.
- Opportunity for long-term career development within the boatfolk network.
- Ability to take part in social events and boating activities.
- Friendly and dynamic team working environment.
- Free car parking.

If you are passionate about delivering exceptional service, enjoy working as part of a team and thrive in a dynamic restaurant environment.

Application deadline: 31/04/24

**Job Type**: Permanent

Pay: From £11.69 per hour

Expected hours: 6 - 45 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person