Medical Secretary

1 week ago


NewarkonTrent, United Kingdom Bilsthorpe Surgery Full time

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The following are the core responsibilities of the Medical secretary.
There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Provide comprehensive secretarial and administrative support to GPs and the wider healthcare team. Including monitoring IGPR regularly to ensure that all reports are completed on time. Accurately type and format letters, referral documents, and medical reports using audio dictation or other methods.
Manage electronic and paper-based patient records, ensuring confidentiality and compliance with data protection regulations. Handle appointment bookings, follow-ups, and correspondence with patients and external organisations. Process referrals efficiently via systems such as e-Referral Service (eRS), ensuring timely submission and follow-up. Liaise with hospitals, specialists, and other healthcare providers to coordinate patient care.
Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Manage all queries as necessary in an efficient manner. Carry out system searches as requested by management.
Support administrative staff, providing cover during staff absences. Process and manage Subject Access Requests (SAR) in compliance with GDPR and data protection regulations, ensuring accurate and timely responses. Proactively manage tasks to prevent backlogs, ensuring all actions are completed in a timely and efficient manner.



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