Isis and Clf User Office Team Member

**Science and Technology Facilities Council**

**Salary**:£25,702 per annum.
**Hours**: Full time or Part time (minimum 30 hours per week)
**Contract Type**:Fixed Term (12 months)
**Location**:Science and Technology Facilities Council, Rutherford Appleton Laboratory Harwell, Oxfordshire

**_Together, our scientist, technologists, engineers and support teams explore the unknown and turn what they find into work that changes the world around us. Whether it’s sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society._**

**_Come and discover how much you can achieve when you’re surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity._**

We are currently looking to recruit Support Officers to work within our STFC Facilities User Office. The User Office is the first port of call for scientists from around the world who come to use STFC facilities to carry out experiments. The office deals with many thousands of visiting researchers per year and provides a professional and friendly service in dealing with their practical visit arrangements.

The User Office team consists of a team manager plus three support officers. Whilst each team member has particular areas of responsibility, all team members are expected to contribute to the smooth working of the user office, including covering for other team members during absences.

STFC develops and operates world class facilities for a broad based programme of advanced scientific research, providing access for academic and commercial users from the UK and abroad. Our User Office supplies the support required to provide the facility users with an effective and responsive service, and deals with many thousands of user visits every year.

Support Officers would need experience with Microsoft Word, Excel and Outlook and be able to effectively operate general office equipment. Further duties include:

- Arranging travel and accommodation for visitors (short term and long term)
- User registration and safety induction on arrival
- Liaising with external agencies, universities, institutes etc.
- Providing organisational support for meetings, workshops and conferences
- Maintaining user databases and web pages
- Processing expense claims
- Dealing with general day to day queries
- Preparing user-related statistical reports
- Other general office tasks as required
- Cover for other members of the team as required

**About you**

We are looking for:

- Excellent team working skills
- Proven customer services skills
- Good organisational skills
- Attention to detail
- Initiative and flexibility
- An ability to communicate effectively and work under pressure.

**_We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another. As one of Europe’s largest research organisations, this is a place where there’s always something new to learn -about the world around us, about your career, but most of all, about yourself._**

**_Join us and discover what’s possible._**

**Person Specification**

The below criteria will be assessed through shortlisting (S), at Interview (I) or both (S&I)

Essential:

- Good communication skills, both oral and written (S&I)
- Good numeracy skills (S&I)
- Proven experience of MS office systems particularly Word, Excel and Outlook (S&I)
- Business and customer focused, previous experience of interacting and dealing with customers (S&I)
- Highly organised and proactive (I)
- Excellent attention to detail (S&I)
- Strong team player with the ability to work under pressure and alone (I);
- Ability to re-prioritise rapidly and work flexibly depending on the situation (I);
- Flexibility with working hours (I).

Desirable:

- Proven experience of MS SharePoint (S&I)
- Experience organising meetings, workshops and travel including booking travel and accommodation (S&I)
- Familiarly with use of databases (S&I)
- Proven evidence of negotiating skills (I)

**About The Science and Technology Facilities Council (STFC)**

As one of Europe’s largest research organisations, we ask the biggest questions in the universe to find answers that change the world around us. We seek understanding. We’re proud of the impact we make. And we’re committed to helping build a globally competitive, knowledge-based UK economy. Being part of all this means contributing to work that pushes boundaries and creates possibilities. You’ll work with, and learn from, true experts. Whatever your role, you’ll be free to question, and encouraged to share ideas. And, in a positive and supportive culture, you’ll discover just what a difference you can make when you’re equipped and inspired to excel.

We’re a place where curious minds thrive. Not bound by profit