Business Support Coordinator

**Salary**: £23,000-£29,000

Location: Cambridge, Hybrid

Contract: Permanent, Full-time

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Are you organised and committed to customer service excellence? Do you aspire being part of a collaborative team who provides professional development to the assessment community?

**About the role**

We have an exciting opportunity for a Business Support Coordinator to join our friendly, collaborative, and creative Assessment Network team. In this role you will provide efficient, timely administrative, and operational support to our customer queries. Some of your key accountabilities will be, but not limited to, managing the financial administration of the team, reporting on sales performance, and leading on process review and improvement. You will act as first point of contact for all customer enquiries, oversee risk management, and promote and support continuous improvement of operating practices.

You will have oversight of the budget, leading on the production of all financial returns, raising purchase orders and processing invoices for payment.

Your role is vital in ensuring the Network team can function efficiently and help grow our reputation as the experts in assessment professional development training. Your day-to-day duties will have a big impact on our customers, both internal and external.

**This role provides an opportunity to lead our process improvement working group and make a real difference to the Network team and its customers. If you don't want to miss out, please take a look at the job description attached at the end of the advert. We want to hear from you.**

**About you**

Can you lead on process improvements that make a difference?

You will have strong written and verbal communication skills, and an eye for attention to detail. With excellent organisational and time management skills, you can work as part of a team or with a high level of autonomy taking pride and ownership in your work. You are flexible, adaptable and enjoy the challenge of problem solving. You have proficient IT skills in the use of Microsoft office (Outlook, PowerPoint, Excel and Word).

This role is ideally suited for those who have worked in a customer service facing role and have experience of working with multiple stakeholders.

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. _
- #LI-AA1_