Customer Service Advisor

1 week ago

Coventry, United Kingdom Online Doctor Full time

**About The Role**:
You will join a growing and expanding team of Patient Advisors. You will ensure a first-class service is delivered to every patient whilst maintaining patient safety. Coaching, support, development, career guidance and motivation will be provided to all Patient Advisors as you “are” the voice of the patient and brand. You will provide an excellent service to patients via telephone calls and messages and work with internal and external partners such as our partner lab, delivery carriers and pharmacies to ensure every patient receives a first-class service.

The purpose of your role is to be at the forefront of digital healthcare transformation and to support patients in receiving a safe and effective service in a fast paced and changing landscape.

**Why LloydsPharmacy Online Doctor?**
- Part of McKesson UK, LloydsPharmacy Online Doctor are at the forefront of the digitalisation of healthcare. Fulfilling patient needs by providing an on-demand, flexible service that can be accessed anywhere - Our aim to provide the highest quality of virtual healthcare. With limitless opportunities to grow and develop, plus an open culture where you can make a tangible impact, you’ll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better - starting with your own.
As well as the benefits you would expect; 25 days annual leave plus bank holiday, pension scheme, company bonus scheme, we also offer:

- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online

Please note if successful in this role, you will join us internally as a Patient Advisor.

**About You**:
**About Us**:

- LloydsPharmacy Online Doctor, part of McKesson, is a market-leading digital health company with over 2 million registered patients. Our vision is to provide the highest quality virtual healthcare in every home, connecting patients with clinicians as quickly as possible over every available digital platform. We believe that patients should be able to speak to a healthcare professional whenever they need us, and that access should be on-demand and at the patient’s convenience. We are leading the way in providing expert, safe online healthcare, supported by our trusted network of over 1,400 LloydsPharmacy stores across the country.

We are defined by our ICARE values, and ILEAD behaviours. Together, they build our shared value system and are the key pillars of McKesson’s culture.
McKesson UK prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

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