Account Manager

**Account Manager**

**Location**: Islington (flexible working, office/home)

**Salary**: £21k - £25k (dependent on experience)

**About the Company**:
Our client are currently looking for an Account Manager to join their busy team

The purpose of this role is to Identify and secure apprenticeship training contracts with levy paying and non-levy employers in key sectors to develop long lasting relationships and generate starts on their internal Apprenticeship training provision throughconsistent high-quality customer service.

The role requires you to be able to source and generate leads for contacting; be an excellent communicator; highly organised and customer focused, able to meet performance targets without compromising quality.

The job holder will act as an ambassador of the company culture and values and will ensure consistent high-quality customer service delivery.

**Account Manager Duties**:

- To effectively engage Levy paying employers and non-levy who have the capacity to take up multiple product/service offers from the company.
- Be the key account manager for specific clients ensuring that the client’s needs are met and that the services provided deliver to the required financial targets.
- To ensure employers are fully supported throughout their customer journey with the company and to unblock any delivery issues as they arise through liaison with internal teams.
- To maximise repeat sales from existing accounts through effective account management
- To make use of a range of communication tools to support and manage key relationships with employers by means of 1-2-1 meetings, networking events, group presentations, written proposals, and telephone conversations.
- Maintain detailed records of employer intelligence on company CRM system identified through an organisational needs analysis with each employer.
- Accurately forecast sales pipeline and manage end-to-end sales process with key accounts
- Source employers through a variety of methods (networking, word of mouth referral, telephone, desk research, events, etc.)
- Collaborate and work closely with the Business Development & Marketing team to ensure engagement strategies are effectively delivered and targeted at key employers/sectors.
- To operate in a highly targeted sales environment, achieving monthly targets for various products/services.
- Demonstrate a high level of business development credibility by keeping abreast of sector developments and pressures facing businesses across London.
- Ensure paperwork relating to products and services is completed accurately and in line with data protection (GDPR) and other quality standards.
- Ensure Employers are Health & Safety compliant and Due Diligence documentation is completed at initial sign up.
- Support the team by referring leads as and when they arise.
- Attend scheduled meetings and aim for a 90% sales outcome.
- Ensure minimum of 70% conversion of sign-ups into starts.

**Account Manager Requirements**:

- Demonstrate a robust track record of effective/successful relationship management with SMEs and/or large employers and have excellent communication and customer service skills.
- Able to effectively diagnose recruitment, training and development needs of employers and individuals to accurately suggest qualifications.
- Exceptional customer service experience, able to build and maintain ongoing relationships at various levels within an organisation.
- Excellent complaint handling/problem solving skills, and ability to identify and meet customers’ needs or requirements.
- Track record in developing own employer leads, working autonomously and within a team setting.
- Knowledge of challenges facing businesses across London.
- Demonstration of judgement, tact, flexibility, loyalty, and commitment.
- Ability to work under pressure and meet agreed targets.
- Accurate, excellent reporting and data analysis skills.
- Good presentation skills, both verbal and written.

**Desirable**:

- Previous experience engaging SMEs and/or large employers in terms of recruitment, training, and organisational development.
- Knowledge of the Apprenticeship Standards.
- Understanding and sensitivity to the strategic business interests of key partners and stakeholders.
- Experience or background working in sectors such as retail, education, health/social care, and business services.

**Account Manager Benefits**:

- 23 days holiday, plus bank holidays, increase to 25 after 1 year in service.
- Workplace Pension
- Bupa Cash Plan Scheme
- Company Socials