Tenant Liaison Officer

5 days ago

Wolverhampton, United Kingdom PH Jones Full time

Join our dynamic team at **PH Jones**as a **Tenant Liaison Officer**and play a vital role in building strong, positive relationships with tenants as part of an exciting new contract.

We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in **Dudley**and **Wolverhampton**. Regular travel within these areas will be required, so you will need to live within a reasonable commutable distance.
- **What we offer**_
- **£26,298**per annum
- **Full-time, permanent contract**:

- **Fully costed van & fuel card**:

- **40 hours per week,**Monday - Friday
- Full uniform, PPE, phone & laptop provided
- **Your role will involve**_
- Managing tenant complaints
- Visiting customers in their own homes
- Assisting with the management of our installs and service programme across our social housing portfolio
- Assisting our operational management team and planners, in gaining access to properties and making contact with tenants
- Managing client relationships and working with them on access procedures, installation programmes and community engagement
- Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
- Upholding PH Jones and British Gas company standards and policies at all times
- **Here’s what we’re looking for**_
- Social Housing experience desired
- Great organisational skills are required, including knowledge of Microsoft Office
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confidence in your dealings with both internal and external stakeholders
- A working knowledge and understanding of contract parameters and their implications
- An in-date driving license with no more than 6 points
- An ability to adapt to all **PH Jones** and **British** **Gas** standards, procedures and safety measures, whilst offering excellent customer service
- **Additionally you will benefit from**_
- 25 days annual leave + bank holidays
- Performance related Quarterly Bonus against KPI’s
- Company matched contribution Pension Scheme
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via ‘BeneKit’ - offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance

**PH Jones** was formed in 1963 and has continued to grow through the provision of excellent customer service, high quality delivery and an unrivalled focus on customer care.

**PH Jones** was acquired by **British** **Gas** in 2011 and is a key member of the **Centrica Plc**, a FTSE 100 company. At **Centrica** we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.

**Job Types**: Full-time, Permanent

Pay: £26,298.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Health & wellbeing programme
- Paid volunteer time
- Private medical insurance
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence with no more than 6 points (required)

Work Location: On the road

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