Care Quality Officer/quality Assurance Officer

**Position - Care Quality Officer/Quality Assurance Officer - Temp 6 months**

**Job Context**

Avante Care & Support Avante Partnership is a major provider leading provider of high quality residential and community care for older people in Kent and South East London. We are a not for profit organisation and re-invest in our services enabling ‘Communities where everyone has a vibrant and fulfilling life’.

**Job Location**

This role will be hybrid, and will be a combination of working in the care homes and

at our head office in Faversham.

**Job Summary**

The Care Quality Officer/Quality Assurance Officer is responsible for leading specific service and practice improvement work streams within the services, as identified by the Quality Manager.
Main Responsibilities**:Work across services and departments with operational colleagues to deliver Avante’s business objectives focusing on quality improvement.**
- Complete key quality tasks such as initial care plans & risk assessments, care plan & risk assessment reviews, mental capacity assessments, workplace observations and supervisions.
- Support operational staff to build and develop their knowledge and skills to deliver person centred care, through identified projects.
- Provide focussed continuing practice development to staff caring for residents and clients and their families, enabling them to deliver care in line with people’s individual preferences.
- Ensure project outcomes meet the required standards set by CQC and other additional quality standards.
- Provide direct coaching and support in the workplace to care staff (in agreement with the Registered Manager) in areas of care improvement identified within the Continuous Improvement Plan.
- Help Care Homes and Home Care Services develop and maintain a workplace learning culture that encourages care staff to examine, develop and improve their own practice.
- Promote care effectiveness through promotion of evidence-based practice.
- Deliver education and care skills coaching in a variety of locations in liaison with the Training, Operations and the Quality Department.
- Participate in practice observing where training needs are identified, working alongside the Training Manager on the development of training programmes.
- Participate in quality audits and work with the Quality Manager on plans for achieving improvements in quality.
- Prioritise (organise) the delivery of workload in accordance with priorities.
- Be responsible for own professional development.
- Maintain confidentiality at all times
- Promote Avante’s Equal Opportunities statement, ensuring an awareness of differing ethnic, social and cultural backgrounds.
- Comply with the Health and Safety and fire regulations.

**All relevant Work Instructions will be issued to the post holder

**Please note**
- From time to time your manager may ask you to undertake reasonable tasks not stated within this role profile but commensurate with your position. Avante Care & Support also reserves the right to review and update this profile to reflect the changing needs of the job. However, any significant changes will be discussed in consultation with you._
Person Specifications

**Essential/ Desirable**

**Education**
- Hold a minimum of a level 3 qualification in Health & Social Care
- Level 5 qualification within Health & Social Care
- Achieved IOSH Qualification

Experience
- Proven track record in care / health & social care in a management or supervisory role.
- Experience in developing care staff and service improvement and have confidence in encouraging improvement and developing staff skills.
- Experienced in coaching / mentoring staff in a care setting.
- Experience as a Care Registered Manager in a social residential or home care setting.
- Experienced in using Nourish Care Planning & Risk Assessment tool

Skills/ Competencies
- Ability to produce evidence and deliver evidence-based learning
- Ability to challenge constructively
- Ability to establish and sustain positive and constructive working relationships.
- Ability to work as an effective team member who draws on colleagues for information, ideas, resources and support.
- Ability to set own plans and priorities and manage time in order to meet agreed targets and timescales.
- Ability to participate in and evaluate audit data.
- Project Management Skills.

Knowledge
- Evidence of maintaining own knowledge and skills.
- Have sound IT skills
- Knowledge and experience of delivering learning through a variety of methods.
- Awareness of dementia/mental health and its effect on the functions of the brain and behavioural changes that may affect residents
- Eden Alternative approach or similar philosophies of care

Qualities
- Excellent communicator, with experience of working across multi-disciplinary teams
- Committed, enthusiastic, self-motivated and able to work in a team or on own initiative.
- Displays a ‘can do’ quality improvement approach.
- Able to deal appropriately wit