Out of Hours Care Coordinator

5 days ago

Faversham, Kent, United Kingdom Avante Care & Support Full time

Job Introduction


Join Our Team as an Out of Hours Care Coordinator – Make a Difference When It Matters Most

Are you passionate about providing compassionate care and ensuring every community member receives support when it's needed most? Do you thrive in dynamic, fast-paced environments and excel at coordinating teams and services? If so, we want to hear from YOU

About The Role
As our Out of Hours Care Coordinator, you'll be the heartbeat of community care during evenings and weekends, guaranteeing seamless, high-quality support for our users. You will coordinate care schedules, build strong communication channels with families and carers, and make critical decisions that impact people's lives — all while working in a passionate, supportive team committed to excellence.

What You'll Do
Lead with Compassion & Precision:

  • Manage and optimize care schedules and rotas, tailoring services to each individual's needs and preferences.
  • Act as the go-to contact during evenings and weekends, handling emergencies with calm expertise.
  • Engage proactively with users, families, and carers, ensuring everyone's needs are met and expectations are exceeded.
  • Work with internal and external health professionals to facilitate smooth home visits and integrated care.
  • Organize training, quality assurance visits, and team development opportunities to elevate our service standards.
  • Collaborate closely with the Care Team to ensure everyone is supported and informed.
  • Participate in interviews and onboarding, helping us find and grow our outstanding care team.

Keep Everything Running Smoothly

  • Monitor attendance and scheduling, ensuring every visit is completed on time.
  • Communicate effectively about absences and schedule changes to ensure no one is overlooked.
  • Maintain detailed records and documentation that support quality, safety, and compliance.
  • Share user feedback, report incidents, and contribute ideas for continuous improvement.
  • Identify opportunities for business growth and enhanced service delivery.

Champion Safety, Dignity & Respect

  • Uphold all policies related to safety, confidentiality, and safeguarding.
  • Escalate concerns immediately to protect our service users and staff.
  • Ensure all practices Respect human rights, promote independence, and preserve dignity in every aspect of care.

What You Bring

  • Experience in care coordination or a similar healthcare role.
  • Exceptional communication and empathy skills.
  • Calmness under pressure and quick decision-making abilities.
  • Strong organizational and problem-solving skills.
  • Knowledge of healthcare regulations and best practices.

Why Join Us?
At Avante Care and Support, we're more than just a care provider — we're a community dedicated to making every moment meaningful. Join us and become a vital part of transforming community care, delivering smiles, dignity, and independence every day.

Ready to make a difference? We'd love to hear from you

Apply

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