Administrator - Retirement Services

Capita are currently looking for an experienced Life & Pensions Administrator to join our team in Cheltenham on a full-time permanent basis.

The Retirement Services team deals with a wide range of different types of Pensions, but we mainly deal with Executive and Corporate Pension plans. We deal with the majority of the servicing on these plans, but our main processes relate to the claiming and paying out when customers come to their retirement dates.

The processes are complex and manual due to the system controls, with many processes requiring the use of complex manual calculations on Excel spreadsheets. As such, strong MS Excel skills and numerical skills are required for this role.

The role will be on a hybrid arrangement, with a mix of office and home-based work which can be discussed, so you’ll need to be based within commutable distance of Cheltenham for occasions when you will be required to attend the office.

Capita is an equal opportunity and disability confident employer.

**Job title**:
Administrator - Retirement Services

**What will you deliver?**
- Servicing of Pension plans, specifically relating to claiming and paying out when customers retire.
- Performing manual calculations in Excel for annuities.
- Process customer correspondence and provide other clerical support, handling a range of queries both over the telephone and in writing.
- Identify opportunities to build customer relationships and provide excellent customer service.
- Contribute to a positive and supportive team culture.
- General administrative duties.

**What are we looking for?**
- Previous experience in a specific Pensions administration role, ideally within corporate or executive Pensions, in an FCA regulated environment.
- Strong demonstrable MS Excel experience, with excellent numerical skills, with the ability to perform manual calculations.
- Ability to deliver excellent customer service.
- Able to communicate effectively both in writing and over the telephone.
- Able to work as part of a team, but also handle your own varying workloads when working remotely, so good organisational skills are required.
- Good numeracy and literacy, as writing letters to customers will be essential to the role.
- Strong PC / MS Office skills.

**What can we offer you?**

In this role, you will be given fantastic training and development for your career. You will also be given the following:

- A competitive starting salary.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
- 23 days holiday (rising to 27) with the opportunity to buy extra leave
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.

You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**About Capita Regulated Services**
- At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. _

**What’s Next?**

**Equal Opportunities**

**Location**:
Cheltenham
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent