Retirement Living Assistant

**Retirement Living Assistant**
**Permanent Job Role**
**Part time 22.5 hours PW**
**Salary £21,255 pro rata**
**Location: Cheltenham, Gloucestershire**
**Car owner essential as may need to cover other schemes**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**
You will act as an initial point of reference on the phone or in a reception area as required and assist in the provision of comprehensive housing management including working with tenancy agreements. Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.

**So, who are you?**
You will have experience of working in a Customer Focused environment with excellent communication skills and experience of working with vulnerable and older people. You will also have a flexible and responsive attitude and demonstrate IT Skills including a basic proficiency in Microsoft Office.

**Enjoy the rewards**
Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.
**Role Profile**
To ensure at all times a professional and supportive approach is maintained whilst assisting in the day to day delivery of the service for Retirement Living, working as part of a team to provide ‘best practice’, customer focused housing service provision across a group of schemes.

**Role requires you to**:

- Act as an initial point of reference on the phone or in a reception area as required.
- Assist in the provision of comprehensive housing management including working with tenancy agreements.
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
- Report repairs and maintenance needs on behalf of the customer following agreed procedures.
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times.
- Promote and encourage a high level of customer involvement, consultation and communication.
- To monitor standards of maintenance and cleanliness by conducting regular site inspections.
- To have the ability to use appropriate IT systems and maintain professional and timely records.
- To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery.
- Monitoring and meeting relevant health and safety standards in properties.
- Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
- To travel, within a reasonable distance, to provide cover to other schemes as required.
- To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery.
- To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation.
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support.
- Any other relevant duties as required by the designated manager.

**Knowledge, Skills and Experience**

**Essential**
- Experience working in a Customer Focused environment
- Excellent Communication Skills
- Experience of working with vulnerable and older people
- Flexible and responsive attitude
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; an