Deputy Team Leader

1 week ago

Liverpool, United Kingdom Mercer Full time

**Deputy Team Leader (Pensions Administration) - Mercer - Remote / Homeworker**

Perhaps you have extensive experience as a Pensions Administrator and want a new change/challenge to step up into a people leader. Or, maybe you’re looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel. Whatever it is, we’d like to hear your story

**What can you expect?**

This is a great step in to managing a team where you will:

- Manage administrative and case management issues as well as data processing activities on a daily basis.
- Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy.
- Test and analyze pension data and systems during implementation and administration.
- Manage client data using variety of technical tools and resources.
- Manage client requests and processes.
**What you will be rewarded with?**
- We offer competitive salaries and comprehensive benefits.
- Excellent on the job training and support.
- Flexible working environment with a mix of home/office based working
- We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.
**We will rely on you to**:

- Allocate cases to member hub administrators and monitor the progress of the completion of the cases throughout the day
- Review the extended team queues to ensure the work is also going down in their work queues
- Provide feedback to team members on quality, productivity and overall performance
- Run team in absence of team manager
- Carry out monthly 1 to 1 meetings with team members
- Attend client meetings to discuss individual member cases or work in progress
- Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
- **What you need to have**:

- Previous pensions administration experience
- Knowledge and willingness to learn about different schemes
- Previous people leader experience (confidence in providing feedback and conducting peer reviews)
**What makes you stand out**:

- Previous experience of DB pensions
**About us**

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries.

Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

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