Tenant Services Receptionist

3 days ago

Coventry, United Kingdom University of Warwick Science Park Full time

**Tenant Services Receptionist**

**FA3 £20,092.00- £22,254.00**

**Full-time - 36.50 hours per week.**

University of Warwick Science Park

The Venture Centre, Sir William Lyons Road, Coventry, CV4 7EZ

The University of Warwick Science Park is the West Midlands leader for the combined provision of quality office space and business support for knowledge-based innovation led companies across Coventry, Warwickshire and Solihull. For over 30 years it has beenone of the leading science parks in Europe. As a result of its success the Science Park now needs a full-time Tenant Services Receptionist for its operation at the University of Warwick Science Park.

We are looking for an experienced, enthusiastic and well-motivated individual to join our team. The successful applicant must have excellent customer service and administrative skills, a good telephone manner, should be enthusiastic and well-motivated, togetherwith the ability to interact with staff, tenants, visitors and contractors. Word processing skills, experience in the use of Microsoft Office/Word/Excel packages and a good standard of English are essential attributes.

**Requirements**:

- To be able to work on your own initiative and without direct supervision
- To have an ability to work effectively as part of a team
- To have prioritising and organisational skills
- To be able to recognise and meet deadlines

**Responsibilities**
- Providing customer services and proactively generating business
- Supervision of reception staff and reception service
- Managing IT support for users of the telephone system
- Microsoft Office skills with excel proficiency
- Following routine building procedures and policies i.e. weekly fire alarm tests, fire and emergency lighting checks, twice yearly fire evacuations, issuing access cards
- First aid/ Fire Marshall, Health and Safety Certificate or willing to train
- Provide administrative support for new and renewing leases and licences, ensuring administrative processes comply with financial procedures
- Update and maintain tenancy schedules for all commercial property managed by the Science Park. Ensure correct information is shown for the raising of monthly rent invoices and direct debit collections, copy schedule to Management Accountant and Centre Managers.
- Maintain weekly logs for Heads of Terms, leases/licence, Approval requests sent to University, approval of lease/licence returned, log notification to solicitor, Centre Managers and The Universities Group Finance Director.
- Financial Administration, using the SAP financial package (training will be given) to include inputting invoices and producing and processing purchase orders. Gather information to correctly invoice tenants on services provided through business services.

For more details and closing date visit our website.

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