Apprentice Medicines Optimisation Assistant

We are looking for highly motivated, flexible, reliable and friendly individual who is passionate about patient care. You will have the ability to communicate effectively with clinicians, patients and support staff. You will be a highly valued member of the team, receiving competitive benefits plus ongoing personal development and training opportunities in our high achieving environment.

The post-holder will undertake a recognised training program, whilst supporting Technicians and Pharmacists within the Medicines Optimisation Team.

The post-holder will work under the indirect supervision of the Medicines Optimisation Manager and undertakes tasks and duties delegated by them or suitably qualified regulated healthcare professional, following policy and procedures.

You will be responsible for supporting the Medicines Optimisation Manager in implementing effective prescription management, prescribing systems and medicines optimisation and management within the practice, identifying areas for improvement, and initiating and managing change. The post-holder will support and assist the clinicians in the provision of patient care at all Haxby Group sites or establishments.

Under the supervision of pharmacy technicians and pharmacists you will provide a professional, safe and efficient prescription service. You will support patients to get the best from their medicines through an accurate and efficient repeat prescribing and optimisation process.

You will undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day to day activities.

**Job responsibilities**

Your duties and responsibilities may include any or all of the items in this job description and varied from time to time under the direction of the Director of Prescribing and Medicines Optimisation.

**Medicines Optimisation**:

- To train and gain experience in all aspects of the Medicines Optimisation Team under the supervision of experienced medicines optimisation assistants, pharmacy technicians and pharmacists.
- Assist in the delivery of a robust, responsive and safe system for prescribing repeat medications as per business protocols.
- Provide an efficient prescriptions administration service as part of the Medicines Optimisation Team.
- Resolve prescription queries.
- Responsible for following the relevant protocol to; safely, appropriately and efficiently:

- Review prescription queries to identify why a medication was not prescribed.
- Verify prescriptions as per protocol and within your own scope and boundaries.
- Process prescriptions in accurate and in a timely manner.
- Escalate prescription queries issued to you by the wider team as appropriate.
- Responsible for demonstrating an awareness of the scope/boundaries of your own responsibilities, decision making, skills and knowledge.
- Follow relevant and local protocols related to the job role.
- Manage prescription requests from appliance contractors in an efficient and timely manner.
- Use and maintain information systems and databases relevant to your role.
- Triage telephone enquiries from patients, carers and the wider multidisciplinary team in a prompt and professional manner, supporting good customer and patient care.
- Liaise and build good working relationships with external pharmacies to help enable our prescription service.
- Support local care homes in the ordering of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
- Actively seek and promote repeat dispensing.
- Maintain accurate and up to date patient records in accordance with data protection principles to ensure patient confidentiality.
- Monitor and action tasks via the clinical system, SystmOne.
- Produce reports as and when required.
- Filing and retrieving paperwork.
- Assist with the training of other staff members where required
- Contribute to achievement of the highest possible quality standards such as the QOF and other KPI targets.
- Positively facilitate change.
- Occasional contact with patients/customers either face to face or over the telephone.
- Undertake additional tasks as required within your general role as an Apprenticeship Medicines Optimisation Assistant.

**Other responsibilities**:

- Participate in meetings as required.
- Oversee Information and Management Technology within your scope.
- Accountable for own actions and that of others whilst using own initiative and discretion.
- Prioritise own workload and assist others where applicable.

**Salary**:
Your salary will be £5.50 per hour, £10,897.89 gross per annum. Pay progression will be dependent upon annual performance appraisal.

**Annual Holiday**:25 days plus bank holidays (pro rata for part-time staff). Holiday