IT Support Analyst

2 days ago


Leicestershire, United Kingdom Page Group Full time

To provide on site and remote IT technical support for all of the clients sites with travel to other sites where required.

**Client Details**
- A large global organisation with sites across the UK

**Description**
- To provide on site and remote IT technical support for all of the clients sites with travel to other sites where required.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Perform end user equipment setup, installation & deployment according to the organisations standards.
- To work effectively with 2nd and 3rd line support
- Performs basic diagnosis and support of infrastructure issues, following defined procedures to monitor systems, resolve problems and completes regular system checks.
- Monitor tickets sent from global service desk
- Support 80 machines
- Provide support for 2.5k users

**Profile**
- Relevant 1st and 2nd line support experience and technical field support
- knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/ 10) and understanding of Windows Server environment a benefit
- Experience using and troubleshooting Microsoft Office / Office 365
- Experience in machine roll out and build
- Excellent understanding of end user hardware set-up and configuration
- Excellent telephone manner and face to face communication skills
- Strong team player who emphasis is on quality customer service
- Service focused approach when responding to incidents, problems, changes, projects
- ITIL Knowledge

**Job Offer**
- Competitive Day Rate
- Chance to Enhance your skill set


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