Dental Receptionist

1 week ago

Wirral, United Kingdom Heswall Dental Practice Full time

Job title: Receptionist
Purpose of the job
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.
Responsible to: The principals and practice manager
Employment duties
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Assist with the supervision of the trainee receptionist in the practice
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist/therapist
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely. Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested

Statement of responsibilities
This job description is a guide to responsibilities rather than a complete list of duties. It will be periodically reviewed and may be amended by agreement from time to time.

**Job Types**: Full-time, Permanent

Pay: From £12.44 per hour

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 25/07/2025

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