North West Ventilation Unit Helpline Co-ordinator

2 days ago

Wythenshawe, United Kingdom Manchester University NHS Foundation Trust Full time

Beyond call handling, you will manage essential administrative tasks to keep the unit running efficiently. This includes organising and distributing clinic correspondence, maintaining patient records, managing mail and electronic communications, and assisting with consultant and outreach team documentation. You will also help arrange patient appointments and coordinate investigations.
The role requires strong communication skills, attention to detail, and a commitment to confidentiality. You’ll play a key role in ensuring smooth clinic operations by cross-covering colleagues during absences and supporting departmental projects, such as audits and training.
As Helpline Coordinator, you will be essential to the NWVU’s commitment to patient safety, efficiency, and positive patient experience. We are seeking a proactive, organised individual to join our high-performing team.
Arrange and dispatch replacement consumables for patients and care teams as needed.
Organise and distribute clinic correspondence, ensuring accurate patient records and documentation are maintained.
Assist with scheduling patient appointments and arranging investigations, both within the Trust and externally.
Manage incoming mail (electronic and paper) and promptly distribute relevant information to medical staff.
Support consultants and the outreach team by typing, filing, and distributing letters and reports.
Cross-cover for team members during absences and contribute to department audits, training events, and additional projects as required.
Ensure confidentiality of patient information and compliance with data protection standards.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Diversity Matters
We’re looking forward to hearing from you

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