Collections Advisor
6 days ago
Interested in working in or have experience in the Financial Sector? Strong outbound financial services Customer Service and/or collections experience? We are currently looking for an individual to work on a Permanent basis for this highly reputable worldwide concern based in their Wrexham offices. Great place to work with a strong company philosophy and great team atmosphere. Excellent career prospects and benefits available
Day to day your role will involve but not be limited to:
- Outbound calls to existing customers regarding their accounts
- Agreeing realistic (based on customer Income & Expenditure) and sustainable payment plans or lump sum payments in line with company directives
- Adherence to KPI’s and SLA’s
- Always adhering to a high level of customer service
- Adhering to company procedure and policy in line with best practice
- Prioritise workload
In order to be considered for this role you must:
- Have excellent phone based financial services customer service and/or collections experience
- Be able to show empathy but also communicate necessary actions
- Be a good problem solver and communicator
In return, you can expect a first year’s remuneration of £21,000 - £23,000
**Job Type**: Permanent
**Salary**: £22,000.00-£23,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wrexham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- credit control: 1 year (required)
Work Location: In person
Reference ID: JH67
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