Clinical Receptionist

2 weeks ago

StratforduponAvon, United Kingdom Newson Health Limited Full time

**Our Vision**:

- Improving the health, wellbeing and lives of all women_

**Our Mission**:
Our vision will be achieved by us continuing to listen, educate, empower and enable women to have choice and control over their support and wellbeing - they are at the heart of everything we do.

Our approach is inclusive, innovative and informed by the latest scientific knowledge and research, as well as using our clinical expertise and experience to deliver the best personalised care.

We provide access to support and information through our balance app, website and weekly podcasts. We are leading the way in research, education and community support; we ensure perimenopausal and menopausal women are fully supported and informed.
- Our personalised approach ensures the right support is available when it is needed. We are striving to overcome barriers, taboos and inequalities in women’s health. We will do the right thing and believe in making a difference for women everywhere.

**Position**:
Due to continued growth, we are looking to acquire the services of an empathetic and skilled Receptionist to join our team at an exciting period of growth and deliver a first-class customer journey.

The Receptionist is a client facing role. As a Receptionist, your job is to create a welcoming and calm environment for patients, responding to the patients’ needs and answering queries.
- Meet and greet patients
- Offering refreshments to patients/ensure the coffee and tea supplies are replenished
- Taking payment for invoices
- Coordinating with HCA and doctors to dispense patient’s prescription when appropriate
- Answering patient queries
- Mark patients as attending on Semble and confirm details
- Check privacy policy has been read and confirm on Semble
- Ensure patients have completed an MSQ form.
- Selling products from the ‘shop’
- Coordinating/booking in of blood tests with the phlebotomist
- Administrative duties when directed by the practice manager
- Assisting reception and the booking team on the Welcome Desk, as needed
- Occasionally attending evening or weekend events

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

**Requirements**:

- Excellent communication skills
- Good spoken and written English
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters in a positive manner
- Computer literate
- Ability to multitask, prioritize and manage time effectively
- Ability to work independently
- Ability to work with a team

**Other information**:
In addition to competitive salary, we offer a wide range of benefits including:

- Hybrid working
- 33 days paid annual leave (pro rata) in each holiday year, including Bank and Public Holidays entitlement
- Paid sick leave
- A generous contributory pension scheme
- Free Employee Assistance Programme (EAP)
- Paid study leave
- Opportunities for learning and development
- Discounted staff medical appointments
- Discounted diagnostic services
- Access to balance + app
- Retail discount scheme

Location: Hours are to be performed at our clinic in the heart of Stratford-upon-Avon.

**Salary**: £24,843 per annum

Schedule: Monday to Friday 08:30 to 17:30 with a 30-minute lunch break.

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