Customer Success Manager B2B

1 week ago

Cardiff Gate, United Kingdom Red Rhino Solutions Full time

**Customer Success Manager - Implementation Manager**

**Location: Cardiff Free Parking**

**Salary: £28k - £32k per annum + Bonus + Fantastic Benefits**

**The Company**

A leading provider of technology-based communication and IT products and solutions to business clients in the UK.

People and customer orientated business offering very strong career prospects and great benefits.

**The Role Customer Success Manager - Implementation Manager**

This is an exciting sales role where you will proactively support the Sales Teams with high value customers.

You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals.

In this role you will:

- Support the Sales Managers and teams in achieving all business targets by dealing with any service and complaint issues from customers.
- You will provide a single point of contact directly for clients experiencing service issues.
- You will manage the pre
- and post-sale relationship with high value clients.
- You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.
- You will create business cases to resolve any issues with billing or service and follow through to completion.
- Ensure the highest standard of professional conduct and service to both customers and colleagues.

To be successful in the role you will have the following experience:

- Significant experience in a customer service/complaint setting.
- Excellent communications skills
- Good problem solver and a passion for providing excellent service.
- Be accurate, detail orientated and the ability to spot opportunities for improvement
- You will be able to handle high workloads and prioritise tasks
- A team player with the ability to work independently.

**The Rewards**

Basic salary of up to £32k, along with a very attractive benefits and perks.

Genuine opportunity to progress your career in this innovative business.

The backing and support of working for an amazing brand

Great benefits, incentives and culture are just some of the perks that you can expect.

**Red Rhino Solutions - A Rare Breed**

We work exclusively with our clients to hire the best talent in the market.

  • Project Delivery Manager

    6 days ago

    Cardiff, Cardiff, United Kingdom Oleeo Customer Success Full time £30,000 - £60,000 per year

    There are currently two exciting opportunities to join this team on a temporary basis, (with the potential of secondment with current employers' permission). These posts will provide a unique range of opportunities to work across the region, and across partners.Regional Strategic Commissioning OfficerThis post has been created to support the RPB in realizing...

  • Customer Success Manager

    6 days ago

    Cardiff, United Kingdom Capital on Tap Full time

    Join to apply for the Customer Success Manager role at Capital on Tap. Our Company Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all‑in‑one business credit card and spend management platform that helps business owners save time and money. We proudly serve over 200,000 businesses...

  • Senior Customer Success Executive

    2 weeks ago

    Cardiff, United Kingdom Alcumus Full time

    **Description**: **Creating Safer Workplaces for Everyone.** **We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of...

  • Customer Success Manager

    1 week ago

    Cardiff, United Kingdom Capital on Tap Full time

    Were Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small...

  • Customer Success Manager

    3 days ago

    Cardiff, United Kingdom Capital on Tap Full time

    We're Capital on Tap 👋💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1...

  • Customer Success Manager

    1 week ago

    Cardiff, Cardiff, United Kingdom Capital on Tap Full time £45,000 - £90,000 per year

    We're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million...

  • Customer Success Manager

    1 week ago

    Cardiff, Cardiff, United Kingdom Capital on Tap Full time £45,000 - £75,000 per year

    We're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million...

  • Head of B2B

    1 week ago

    Cardiff, United Kingdom Which? Full time

    **This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme.** **Salary £77k - £87k per annum** **Location: London or Cardiff with requirement to be in the office 1/2 days per week and occasional visits between offices required.** **About the role** As Which? moves into creating...

  • Customer Success Associate

    1 week ago

    Notting Hill Gate Station, United Kingdom Collectiv Food Full time

    # Customer Success Associate - French/English Permanent (open to flexible working arrangements) | Reporting to Customer Success Manager We are looking for a Customer Success Associate (CSA) to help build our customer success capabilities. Customer success is at the heart of our offer along with quality produce and market beating prices. We pride ourselves...

  • Customer Success Executive

    1 week ago

    Cardiff, United Kingdom Niche Website Builders Full time

    **Job Title**: Customer Success Executive **Salary**: £20,350 - £24,000 per year (depending on experience) **Role Type**:Full Time - Permanent **Hours**:37 ½ Hours per Week **Location**:Remote Working **Line Manager**:CS Team Leader / CS Manager Due to continued ongoing business success and expansion, Niche Website Builders, who specialise in...