1st Line Service Desk Analyst

4 days ago

Northampton, United Kingdom Lucid Support Services Ltd Full time

**1st Line Service Desk Analyst - Northampton - 3-6 months (Outside IR35)**

A Service Desk Technician’s main responsibility is to provide a high level of customer service to the customer. This includes but is not limited to, updating the end user daily, making sure all tickets are accurately logged and kept up to date.

You should have an excellent technical knowledge on tickets that are frequently logged by customers. A Service Desk Technician should provide excellent customer service to end users. A Service Desk Technician should be able to understand the priority ofincoming tickets and the SLA assigned to them.

**Key responsibilities are as follows**:

- Provide help and advice to customers using my clients products and services
- Efficiently manage your ticket queue by updating each ticket daily
- Keep accurate records of discussions or correspondence with customers
- Ensure the service you provide aligned with the clients’SLAs and your own performance, meets the Key Performance Indicators (KPIs), as defined by the Technical Support Lead
- Produce written information for customers
- Follow feedback or complaints procedures for customers to use
- Keep updated about products, services, changes and technology
- Work as part of a team to handle incoming customer incidents
- React to alerts automatically generated when applicable to resolve networking and sever related problems
- Proactively seek solutions, online information and training to improve/accelerate your learning technically and in the industry sector
- Escalate issues you are unable to resolve appropriately and in a timely manner to the Technical Support Lead
- Managing incoming tickets logged by customers by following the unassigned process
- Provide assistance and help to other Service Desk team members on technical issues

**Technologies**:

- Active Directory
- Windows 7, 8 & 10
- Exchange
- Office 365

  • Dynamic IT Service Desk Analyst — 1st/2nd Line, M365 Focus

    6 days ago

    Northampton, United Kingdom Som3 Full time

    A technology solutions provider is seeking a Service Desk Support Analyst in Northampton to provide essential IT support to around 1000 users across multiple sites. The role involves responding to support requests, administering Microsoft 365, and collaborating with external technology providers. Ideal candidates will have experience in 1st/2nd line support...

  • Service Desk Analyst

    6 days ago

    Northampton, United Kingdom Som3 Full time

    Service Desk Support Analyst5 days a week on siteOverviewAs a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems.Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK.You will...

  • Service Desk Analyst

    2 weeks ago

    Northampton, United Kingdom Deerfoot IT Resources Ltd Full time

    **Service Desk Analyst £25k per annum Northampton / Hybrid 6 Month - FTC** As a trusted and preferred recruitment partner to this prestigious law firm, we have been asked to assist in the hire of a Service Desk Analyst for a 6 months fixed term contract. The role itself will report directly into the Development Team Leader, with the jobholder responsible...

  • Service Desk Analyst

    2 weeks ago

    Northampton, United Kingdom Som3 Full time

    Service Desk Analyst *** 5 days a week on site *** £25 - 28k Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites...

  • Service Desk Analyst

    1 week ago

    Northampton, United Kingdom Northampton Business Directory Full time

    Service Desk Analyst 5 days a week on site £25 - 28k Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the...

  • Service Desk Analyst

    5 days ago

    Northampton, Northamptonshire, United Kingdom som3 Recruitment Full time £25,000 - £28,000 per year

    Service Desk Analyst*** 5 days a week on site ***£25 - 28kRole OverviewAs a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems.Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the...

  • Technical Support Analyst

    6 days ago

    Northampton, United Kingdom Gotpeople Full time

    Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts - 1st line The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSPExcellent customer service and communication skills (verbal and written)Be able to drive to site for the...

  • 1st Line Support Engineer

    6 days ago

    Northampton, United Kingdom Global Technology Solutions Ltd Full time

    1st Line Support Engineer Location Brixworth, Northampton Duration 4 months fixed-term contract HoursRotating 8-hr shift pattern Salary £18,000-£19,000 (dependent on experience) + training + company benefits Leading IT Service Management and has an exciting opportunity for a 1st Line Technical Support Engineer to work on our client site in Brixworth. As a...

  • IT Support Analyst

    2 weeks ago

    Northampton, United Kingdom Som3 Full time

    Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the...

  • Support Analyst

    2 weeks ago

    Northampton, United Kingdom Som3 Full time

    Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites...