Receptionist Trac Id: 6676272

**JOB DETAILS**

**JOB TITLE: Receptionist**

**BAND: 2**

**HOURS: 18.75 hours**

**Monday and Tuesday 8:45am - 5pm and Friday 8:45am - 12:30pm**

**DEPARTMENT: Estates and Facilities**

**LOCATION**:Blurton Health Centre, Ripon Road, Newstead, Blurton, Stoke-on-Trent, Staffordshire, ST3 3BS**

**REPORTS TO: Hotel Services Co-ordinator (Community)**

**ACCOUNTABLE TO: Associate Director of Facilities and Estates (Soft FM)**

**RESPONSIBLE FOR: The post holder will not be responsible for any role (however, they will provide day to day induction, support and guidance when required)**

**JOB PURPOSE**

The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone.

The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.

The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.

**Please note: There is a requirement that the successful post holder must** **be able to travel to other sites in the Stoke on Trent and North Staffordshire areas.**

**KEY RESPONSIBILITIES**

**Main Duties and Responsibilities**:
This job description is generic across the trust and tasks will differ from site to site.

Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.

Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary

Support with room bookings and allocation of rooms as required

Taking and relaying messages both verbal and by telephone, prioritising as appropriate.

Liaison with staff at all levels throughout the Trust.

To use various clinical systems to support in the booking in of patients at various clinics/departments

Meet and greet and booking patients in as required on arrival.

Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.

Data inputting.

Report any breakdowns or maintenance problems to Facilities and Estates and ensure they are actioned in a timely manner.

Contact point for all contractors and general maintenance to the health centre

Ensure health and safety standards are adhered to by all staff

Support the day to day running of the building, eg cleanliness, assist with fire alarm testing and alarm issues, health and safety

To maintain and order supplies as required for service delivery. e.g. stationary

To deal with incoming and outgoing mail.

Maintain an effective office support system including filing and photocopying.

Provide cover in other areas accordingly, as requested.

Attend work related meetings and training related to the role.

The use of all Microsoft computer packages.

Tracking patients notes who attend clinic

Dealing with cash on site to include selling of books, prescription, vending machine errors, vitamin drops and maintaining documentation following Standard Financial Instruction.

Arrange adhoc transport requests liaising with the appropriate department.

Undertake other duties as may be determined from time to time commensurate with the role and general responsibilities of this post.

Follows Trust policies and procedures in line with job role, advice available if required.

The post holder is expected to have a clear understanding and share the Mission, Values and Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to these.

Responsible for promoting a positive work culture.

Responsible for maintaining own core competences and CPD register along with supporting department wide training and development needs.

**Decisions and judgements**:
The postholder does not have any responsibility for staff.

The postholder will work within established procedures/practices with supervision available for reference.

The postholder will follow policies in own role and may be required to comment, but has no responsibility for service development.

**Communication and relationships**:
Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors (in line with the level of role, training and experience).

Demonstrate their own activities and provide guidance to new starters.

The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers.

Exposure to distressing or emotional circumstances is rare.

**Physical demands of the job**:
The postholder will be required to use equipment essential to the role.

There may be frequent requirement for concentration with a predictable workload.