Customer Service Executive

1 week ago

Cambridge, United Kingdom Vintage Travel Full time

Are you passionate about customer service? Are you interested in the culture and customs of different countries? Do you enjoy the challenge of restoring goodwill if arrangements have not gone according to plan?

**About Us**

Vintage Travel is one of the leading UK holiday companies for villas with private pools. Each year thousands of clients travel with us to some of the most beautiful destinations in Europe. Family-owned and operated for over 30 years, we are proud of the excellent reputation and relationships we have built with our clients and villa owners.

**About the Role**

We are looking for an enthusiastic individual to join our friendly team based in Willingham, Cambridgeshire. Working within our Operations Department you will liaise with colleagues, rental partners and suppliers to ensure that all post-travel correspondence is responded to appropriately and any complaints or service issues are resolved to clients’ satisfaction. You will also enjoy using your creative writing skills to produce other client-facing literature such as website copy, holiday information books, destination guidebooks etc.

**The skills we are looking for**:

- A confident and articulate communicator with an excellent level of written and verbal English
- A helpful and caring telephone manner
- The ability to show empathy and understanding
- A positive approach towards complaint resolution and enhancing customer loyalty
- The ability to prioritise tasks and work efficiently in a busy environment
- Computer literacy
- The ability to work using own initiative within boundaries
- Previous customer service experience is desirable but not essential
- Villa rental/travel industry experience would be considered an advantage

A full driving licence is essential and some overseas travel will be required.

If you believe this is the job for you, please forward your CV with a covering letter introducing yourself and your salary expectation in strictest confidence.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location

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