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Customer Service Executive

2 weeks ago

Cambridge, United Kingdom MSD Full time

**Role Title: Customer Service Executive (French Speaking)**

**Reporting: Reports to Customer Team Leader**

**Customer Service**

Sure Petcare is an exciting connected product, global business, based in Cambourne, Cambridge. At Sure Petcare we give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new sales through word of mouth recommendation. We have a large customer base in France and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.

**Duties**
- Direct contact with individual customers to troubleshoot, solve their issues and to escalate as appropriate to the Customer Service Manager.
- Working with our European fulfilment & contact centre to ensure smooth provision of customer service and product delivery.
- Working with the rest of the customer service team, providing cover where necessary.
- Direct contact with existing trade customers.
- Obtain feedback from customers on areas where Sure Petcare can improve its offering.
- Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.
- Other duties, as directed.

**Skills**:

- They will have a good understanding of technology, especially connected products and IoT.
- They will have clear written and oral communication skills required for contact with customers and preparation of new support materials.
- They will have an excellent telephone manner and be able to adapt their approach for the differing requirements of consumer and business customers.
- They will be able to pick up new skills easily - and not be afraid of a technical product which requires the ability to learn quickly and troubleshoot the product, talking customers through their issues.
- They will be an organized person, confident to work independently and happy to adapt to the varied requirements of the role.
- Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset.
- Other skills that would be advantageous but are not a requirement are as follows:

- Experience with connected products or IoT products and service
- Experience of social customer service
- Fluency in Dutch or French would be an asset.

**Experience**:
Preferably experienced in customer service.

**When**

Ideal start date: ASAP

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R200859