Performance Coordinator

**Location**: Liverpool
**Business Area**: Greater Manchester, Merseyside, Lancashire & Cumbria
**Reports to**: Operations Manager

**Salary**: £33,128

Delays happen - but how we understand and manage them makes all the difference. As Performance Coordinator, you’ll be the person turning data into action. By investigating delay reports and supporting our performance teams, you’ll help us recover quickly, spot patterns, and improve services across the North.

This is a role for someone who loves detail, thrives in a fast-paced environment, and enjoys being part of the bigger picture - keeping people moving and journeys running smoothly.

**What you’ll be doing**
- Investigating real-time delays using NTL systems such as Kestrel, IRMA rosters, Trust and other systems
- Accurately inputting and managing data in delay reporting software
- Liaising with traincrew, managers, and performance teams to confirm causes of delay
- Analysing trends to support performance improvement initiatives
- Producing reports and escalating unresolved issues where needed

**About you**

You’ll bring a mix of data confidence and people skills. Here’s what will help you shine in this role:
A good understanding of train service operations

Proficiency in Microsoft Office - Excel, Word, and PowerPointStrong communication skills and confidence working across teamsGreat organisational skills and the ability to work independently
- ️
- Experience with performance systems (like Kestrel) is desirable but not essential

**What’s in it for you?**

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

- Free Travel: Unlimited free travel for you, your partner, and your dependants on Northern services. Plus, up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Electric Car Scheme: Lease a brand new electric or plug-in hybrid car.
- ️ Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: Tailored training, recognised qualifications and career pathways no matter what part of the business you’re in.
- Recognition: From Northern Lights to Northern Sparks, we celebrate brilliance every day.

**Why Northern?**

We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

**A place for everyone**

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

No matter your background, experience, or whether you call it a bap, barm or cobthere’s a place for you here in the railway