Registrations Administrator

**Lister House Surgery**

**Registrations Administrator Job Description and Person Specification**

**Job Title**

Registrations Administrator

**Job Summary**

The main responsibilities of the post-holder will be to register patients accurately following detailed guidance and protocols. Input data from registration booklets; update record sharing and SCR preferences. Working closely with the recalls team to ensure baby registrations are actioned appropriately. This is a varied role, and it is important to prioritise the registrations team's workload daily.

**Mission Statement**

At Lister House Surgery we pride ourselves in nurturing a friendly, professional and supportive environment in which to work, whilst ensuring we provide high quality patient centred care. We aim to continue and build on our vision to be a community hub. We have robust forward thinking plans in which to develop population health needs, involvement of the wider community and future sustainability of the practice. We welcome and involve members of the community in developing this plan and maintaining sustainability.

As an organisation we strive to provide excellent patient care whilst making the best use of our multidisciplinary team from the available resources. We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being.

We welcome all suggestions and constructive feedback and are open and honest in any learning outcomes.

We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment and culture.

The partnership and management team are consultative in their decision-making process and value the input of every team member.

**Practice Values**

Our leadership behaviours framework set the standards of expectation we aspire to in our daily work. Meeting these standards and developing the capability to exceed them, will not only ensure that we continue to improve and respond flexibly to changing needs as an organisation, but will also help our staff to fulfil their potential, both in terms of personal achievement and career advancement.

The behaviours we expect to see at Lister House Surgery are:
**RESPECT**

We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment which recognises the uniqueness of every individual

**PARTNERSHIP**

We will collaborate closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

**SAFETY**

We will embed a culture of safety improvement that reduces harm, improves outcomes and enhances patient experience. We will learn from mistakes and near misses and use patient feedback to enhance delivery of care.

**CARE**

We will aim to deliver care that is consistently high quality, well organised, meets best practice standards and provides the best positive experience of healthcare for our patients and their families

**COMMUNICATION**

We will respect the privacy, dignity and individuality of every patient. We will be open and inclusive with patients and provide them with information about their care. We will seek the views of patients, relatives and visitors and use this feedback to improve and enhance our services.

**Primary Responsibilities**

The following are the core responsibilities of the Registrations Administrator post. There may be on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
The following are the core responsibilities of the Registrations Administrator post. There may be on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- **General**:

- To support the registrations team and registration supervisor by completing new patient registrations
- Ensure all patient information, taken from the registration booklet is recorded with accuracy
- Monitor and action eConsult requests from patients, inputting information and assigning to the appropriate clinician
- Contact and register patients who are out of the Practice catchment area
- Assist with patient medical records movement, preparing patients records for when they are sent to the Health Authority
- Cull medical records prior to summarising
- Monitor task groups and take appropriate actions
- Take professional pride in the quality of your work and contribute to a positive and supportive team
- To attend and contribute to staff meetings and development meetings constructively
- Process, scan and index incoming post

**The person specification for this role is**:
**Person Specification - Registrations Administrator**

**Qualifications**

**Essential**

Qualified to GCSE standard or NVQ equivalent

**Experience**

**Desirable**

Previous GP surgery / NHS administration experience (min