Caravan Village Experience Manager
5 days ago
Set in 100 acres of landscaped gardens, the Caravan Village is a quiet and relaxing environment across the road from the main Butlin’s resort. Our Caravan Village has over 650 caravan owners who are enjoying the owner’s lifestyle, allowing them as many weeksor weekends as their time will allow them to enjoy.
**Do you**
Have a positive, problem-solving attitude?
Take pride in delivering excellent service?
Have an ability to build strong relationships with other
**Purpose of the role**
To support and enhance the experience of our Holiday Homeowners and Guests that visit the Caravan Village
To provide owners with an exceptional Aftersales service and a valued programme of annual events
To own all owner’s communication and ensure that information, updates and processes are communicated in a clear and empathetic way
To demonstrate a pro-active approach to problem solving and lead the continuous improvement of service levels
To develop, support and inspire a high performing team that are able to thrive in a challenging environment
To work closely and effectively with maintenance and sales teams to ensure a positive owner experience is maintained across all areas
To oversee and implement Health & Safety policies across the Reception and Park.**What are we looking for?**
A proven track record of delivering exceptional service
An individual who is driven to make a difference and continuously improve themselves and their team
A strong communicator both verbally and in writing
An effective problem solver who naturally takes ownership
The confidence to make decisions
Experience of working within the caravan industry would be advantageous
Previous leadership experience is essential
**The benefits of working with us**:
Subsidised OFSTED Nursery facilities available on resort
20% off food in our restaurants and take away.
Subsidised food and drinks in our team diners.
Regular team incentives with great rewards.
Opportunity to earn up to £1,000 when you refer friends to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
Use of Pool, Gyms and many other Leisure facilities.
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members
**We would love to hear from you if your skills match what we are looking for and you would like to be part of our team.
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