Technical Advisor

5 days ago

Belper, United Kingdom Vaillant Group U.K. Ltd Full time

**Job Description**:
Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.
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- Technical Advisor

**Company**: Vaillant Group U.K. Ltd **Location**:Country**: United Kingdom (GB) **Brand**: Vaillant

**What we achieve together**:

- You will be working as part of the Vaillant Service Technical department **providing technical advice** to external Gas Safe registered Engineers and End Users.
- You will use your skills to **interpret and explain** technical information and instructions.
- You will **understand customer requirements** and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
- You will be confident giving technical advice and will give our customer **world class customer service**.
- You will be target driven and your performance will be measured on **achieving KPI’s**.

**What makes us successful together**:

- GCSE **Grade 4 or above** or an equivalent qualification in English is essential for all applicants.
- You have a **passion for customer service** and pride yourself on exceeding the expectations of our customers.
- You have a good **problem-solving** aptitude which enables you to diagnose possible faults with accuracy.
- You have **excellent communication skills** and will enjoy working as part of a team.
- We would love for you to have an **existing knowledge of our products**; however, we do provide full product training to all members of our team.

**What makes us special**:

- Our recently refurbished contact centre provides our employees with a **comfortable modern working environment** to enjoy.
- Our contact centre is equipped with** sit-stand desks**, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
- We understand the importance of a good **work-life
- balance** and communicate shifts well in advance to our employees.
- Experience a range of** team building** events and competitions designed to be fun, social and to build team spirit.
- We offer our employees an **attractive remuneration package**, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a **generous pension schem**e which enables our employees to have greater financial security when they do retire.

**Your Contact**:
Amanda Smith
+44 7734 985 093

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