2nd Line Service Desk Analyst
11 hours ago
Are you looking for an excellent opportunity as an 2nd Line Service Desk Technician? An exciting opportunity has become available, working for a Leading Ecommerce retailer based in London who are looking to recruit a 2nd Line Service Desk Technician.
This great position is offering Hybrid Working solutions, excellent working environment and paying up to £37,000 per annum
KEY RESPONSIBILITIES
*Provide triage services on all inbound service incidents and requests, categorising and pri-oritising in line with service desk procedures.
*Provide prompt 1st and 2nd line support across all IT Infrastructure Services
*Responsible for arranging and managing support calls with 3rd party Support and Mainte-nance
*Procure, Configure, and deploy new desktop hardware and software as required
*Performing all daily checks consistently, escalating, reporting and resolving issues where necessary
KEY ATTRIBUTES
*Self-Motivated, confident, and driven individual, with proven ability to manage own work-load
*Strong interpersonal and communication skills, able to work across multiple stakeholders to gather information and co-ordinate priorities
*Highly organised multi-tasker who can juggle several priorities
*Must be able to manage own time and show initiative
*Work effectively on your own and as part of a wider team
*Good problem-solving skills
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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