Porter

We are currently looking to recruit a Shift Porter at Colchester General Hospital.

The Facilities Team provides a 24 hour Portering service 7 days a week.

We are recruiting a full time and part time positions to be worked on a shift pattern on a rota basis including days and nights

In this role you will be required to provide a customer focused porter service.

**You must have**:
Understand the meaning of confidentiality.

Good verbal and written communication skills.

Good Customer Service Skills.

Understanding for health and safety issues.

Ability to work within a team and on your own.

Ability to act calmly and effectively.

Ability to use tact and diplomacy in all situations.

Able to react flexibly in changing circumstances.

Able to lift and bend.

Basic computer skills.

May be required to work at other sites from time to time.

You should be a team player who will support other team members, Facilities Coordinators and Managers. You should have the ability to fulfil the shift patterns within the Portering rota.

To undertake all portering tasks, as requested through TeleTracking or by help desk controller, supervisors, and managers.

To undertake all urgent adhoc and scheduled tasks using the correct equipment within the required response times and in accordance with Trust policies and procedures.

To respond to emergency calls e.g. cardiac arrest, fire, lift release etc in accordance with Trust procedures.

To transport patients as per Departmental and Trust procedures, with due regard to their dignity and respect.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

To undertake all portering tasks, as requested through TeleTracking or by help desk controller, supervisors, and managers.

To undertake all urgent adhoc and scheduled tasks using the correct equipment within the required response times and in accordance with Trust policies and procedures.

To respond to emergency calls e.g. cardiac arrest, fire, lift release etc in accordance with Trust procedures.

To maintain good hygiene practices in the tasks performed as per infection control procedures.

To observe Health & Safety regulations at all times.

To attend staff induction and training and an annual appraisal interview.

To ensure that service user complaints referred to Facilities Co-ordinator / Logistics Manager.

To ensure the transportation equipment is kept clean and in working order, and to report any defects to the Facilities Co-ordinator / Logistics Manager to be rectified as quickly as possible.

To transport patients as per Departmental and Trust procedures, with due regard to their dignity and respect.

To maintain a smart appearance at all times, wearing the allocated uniform, including safety clothing footwear and gloves as provided at all times when on duty. To report to Facilities Co-ordinator / Logistics Manager if and when any of these items become damaged.

To move deceased patients to the Mortuary from wards and to prepare deceased patients for viewing out of hours as and when required.

To undertake duties in a courteous, sympathetic manner with due regard to privacy, dignity and confidentiality at all times.

To provide portering support in the event of major incident or other site emergency such as bomb threat, child abduction as directed.

To work as part of a team, and be flexible in approach to duties in order to cover annual leave and sickness, noting that the postholder will be required to work Bank Holidays as rostered and that annual leave will not be granted over Bank Holiday periods.

To cover annual and sickness of dedicated departmental porter across the r