Porter

We are currently looking to recruit a Shift Porter at Colchester General Hospital. The Facilities Team provides a 24 hour Portering service 7 days a week. This is for a full time position (37.5 hours per week) to be worked on a shift pattern on a rota basis including days and nights.

In this role you will be required to provide a customer focused porter service.

**Successful applicants must have**:

- Understand the meaning of confidentiality.
- Good verbal and written communication skills.
- Good Customer Service Skills.
- Understanding for health and safety issues.
- Ability to work within a team and on your own.
- Ability to act calmly and effectively.
- Ability to use tact and diplomacy in all situations.
- Able to react flexibly in changing circumstances.
- Able to lift and bend.
- Basic computer skills.
- May be required to work at other sites from time to time.

You should be a team player who will support other team members, Facilities Coordinators and Managers. You should have the ability to fulfil the shift patterns within the Portering rota.
- To undertake all portering tasks, as requested through TeleTracking or by help desk controller, supervisors, and managers.
- To undertake all urgent adhoc and scheduled tasks using the correct equipment within the required response times and in accordance with Trust policies and procedures.
- To respond to emergency calls e.g. cardiac arrest, fire, lift release etc in accordance with Trust procedures.
- To transport patients as per Departmental and Trust procedures, with due regard to their dignity and respect.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
- To undertake all portering tasks, as requested through TeleTracking or by help desk controller, supervisors, and managers.
- To undertake all urgent adhoc and scheduled tasks using the correct equipment within the required response times and in accordance with Trust policies and procedures.
- To respond to emergency calls e.g. cardiac arrest, fire, lift release etc in accordance with Trust procedures.
- To maintain good hygiene practices in the tasks performed as per infection control procedures.
- To observe Health & Safety regulations at all times.
- To attend staff induction and training and an annual appraisal interview.
- To ensure that service user complaints referred to Facilities Co-ordinator / Logistics Manager.
- To ensure the transportation equipment is kept clean and in working order, and to report any defects to the Facilities Co-ordinator / Logistics Manager to be rectified as quickly as possible.
- To transport patients as per Departmental and Trust procedures, with due regard to their dignity and respect.
- To maintain a smart appearance at all times, wearing the allocated uniform, including safety clothing footwear and gloves as provided at all times when on duty. To report to Facilities Co-ordinator / Logistics Manager if and when any of these items become damaged.
- To move deceased patients to the Mortuary from wards and to prepare deceased patients for viewing out of hours as and when required.
- To undertake duties in a courteous, sympathetic manner with due regard to privacy, dignity and confidentiality at all times.
- To provide portering support in the event of major incident or other site emergency such as bomb threat, child abduction as directed.
- To work as part of a team, and be flexible in approach to duties in order to cover annual leave and sickness, noting that the postholder will be required to work Bank Holidays as rostered and that annual leave will not be granted over Bank Holiday periods.
- To cover annual and sickness of dedicated departmental porter across the range of du