Operations Co-ordinator

**Operations Co-ordinator**:
**Location: Cirencester/Flex**

The role holder will provide expert advice and guidance to the SJP Partnership on all aspects of Partner Finance Operations processes and related matters, whilst supporting the Operations Team Leader with the assessment and processing of high volume requests received by the team. Key skills are confidence, understanding data, strong IT capabilities and excellent interpersonal skills.

**What you’ll be doing**:
**- Accountable for the autonomous processing of a range of Operations requests, varying in complexity, and ensure that all parties are fully aware of next steps and progress.
- Takes a high level of personal responsibility for ensuring that they become a SME (Subject Matter Expert) for processes and policy.
- Adopt a ‘continuous improvements’ mindset, ensuring that any identified processes gaps result in an enhanced quality control framework and, where applicable, appropriate training actions.

**Who we’re looking for**:

- Experience in using Microsoft Office including intermediate/advanced Excel (vlookup, countif formulae, pivot tables).
- Experience in a similar co-ordinator role or similar working environment - used to high volume task orientated roles.
- Previous exposure to coding (eg SQL) advantageous.
- Effective planning, organisation and delivery skills.
- Strong verbal and written communication skills with the confidence to engage with people at all levels.
- High level of accuracy and attention to detail.
- Ability to prioritise own workload and balance multiple tasks.
- Strong commitment to learn and input to continuous improvement discussions.
- Logical and analytical in approach.
- Team player, approachable and supportive of others.
- Good problem-solving skills required to understand the different requirements of Partner businesses and how to adapt the processes to meet the needs of Partners whilst balancing the needs of the organisation.
- Able to use sound judgement to resolve issues using non-standard solutions.
- Decision making responsibility within an agreed set of parameters.
- Able to empathise and demonstrate resilience when dealing with a range of Stakeholders.

**Special Requirements**:
Will be required to attend and travel to meetings and presentations within UK locations on an ad hoc basis.
- Thank you for taking an interest in a career with St. James’s Place Wealth Management. We are an equal opportunities employer and committed to ensuring all applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation._

**Flexible Working**

We are open to discussing reduced hours, job share arrangements and flexible working so please ask the question and start a conversation

**Why work for us?**

Our Rewards

In joining us we aim to give peace of mind for you and your loved one’s futures. In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefit package including:

- Non-Contributory Pension - 10% (increasing with length of service) with further pension matching
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
- Share schemes that enable all employees to have a stake in SJP
- Best in class terms and conditions including flexible working and 6 months paid maternity and paternity leave.
- Private Medical and Dental Insurance
- 28 days holiday entitlement
- Cycle to work scheme
- Employee Volunteering

Our Culture

St. James’s Place has a long tradition of community support and looking to do the right thing. As a business in 2019 we gave 4.4% of our profit before tax to community activities and the Tortoise Responsibility100 Index (January 2020) showed us to be the second most generous FTSE100 company by community investment for very £1,000 earned. Over 96% of our group employees are involved in supporting our communities and good causes. Over 80% of all our employees and Partners donate each month to our Charitable Foundation, which is now the 6th largest UK corporate foundation. Through the matching St. James’s Place gives on all donations our Charitable Foundation distributed over £12m in 2019.

We are proud of our inclusive culture, a space for everyone to be their authentic self, no compromises. We are active members of:
LGBT Great

30% Club

The Diversity Project

Disability Confident

SJP are committed to supporting our Armed Forces community. We are delighted to announce that we have signed The Armed Forces Covenant, ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly.

Our Awards:
We understand it’s important to be proud of the company you work for, that’s why we’re proud to share with you some of our recent awards:
'Wealth Management Company of the Year' at the C