Guest & Owner Experience Co-ordinator (Seasonal) - Hoburne Cotswold

2 weeks ago

Cirencester, United Kingdom Hoburne Full time

Location
- Cirencester
- Discipline:

- Admin
- Salary:

- £12.61 PH
- Contact name:

- Tina Brittain
- Job ref:

- 015484
- Published:

- about 10 hours ago

**Hoburne Cotswold are looking for a Guest & Owner Experience Co-Ordinator to join their team.**

**The successful applicant will benefit from**:

- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave
- (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)

**To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.**

Key responsibilities;
- Update and maintain accurate records for bookings, owner accounts, and financial transactions.
- Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
- Assist in resolving account balances, payments, and overdue invoices.
- Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
- Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
- Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
- Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications:

- The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
- Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
- Basic understanding of financial processes, such as invoicing, payments, and account management.
- Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
- Excellent organisational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

**This is a Fixed term role, offering part time hours. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to be**

**available to work changeover days(Monday & Friday), weekends, bank holidays, and peak school holiday periods.**

If you feel you have the experience and the qualities, we are looking for please apply.
- #HFB_

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