Apprentice - Independence Group Finance Assistant

**Earn while you learn with our award winning training team**

The Independence Group Finance team is responsible for a wide variety of operational finance and risk management including the paying commission and collecting fees from all IG Members, Personal Travel Consultant's, and homeworkers. Claiming any additional commission due from tour operators and collecting funds due to the company for marketing projects. We deal with people inside and outside of the Hays Travel Group. you will support the finance team by completing daily tasks and helping out where required.

**What will be your key responsibilities?**:

- Recording and replying to holiday override claims from IG Members, PTC's and homeworkers
- Update the override tracker with new campaigns agreed by the Commercial team
- Update the override and incentive control document when new campaigns are received
- Matching payments and making payments on the banking system
- Learn how to answer finance queries received from other areas of the business
- Monthly recharge invoices for IG members
- Create & process monthly direct debit collections
- Daily checks on reports received from Experian, basic accounting tasks, order Stationery, prepare daily post & collect daily post
- Raise marketing invoices once notified by the Marketing Team via APPS. Request PO numbers from relevant departments/suppliers when not provided & required.
- Process the marketing journal from APPS once marketing has created
- Reconcile Marketing Control G/L in NAV, in relation to marketing invoicing. Resolve in full any reconciliation differences.
- Support Team Leader
- Continuously deliver the highest level of satisfaction and customer service to both internal and external contacts
**What competencies we are looking for?**:

- High level of accuracy & attention to detail
- Strong communication skills via all methods.
- Ability to work under pressure & to prioritise to ensure deadlines are met
- Ability to think for yourself & work independently.
**Technical Skills Required**:

- Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
- Strong attention to detail and accuracy skills
- File management skills
- Web Navigation Skills
**About Us**
As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

**Our values**
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellence
**What it's like to work for us?**
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

**_Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles. _