College Senior Advisor

**Job details**:
Department

The Registry

Responsible to

College Team Leader

Location

Kedleston Road, Derby Campus

Salary

£27,280 to £29,634 per annum (for exceptional performers, there is scope for further progression up to £34,090 per annum)

Job grade

ATOS 5

Closing date

Wednesday 23 October 2024

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.

Reference

0291-24
- About the UniversityWe have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
- About the College/DepartmentAs a College Senior Advisor you would be part of the wider Registry Team including working within the College Registry Operations Team and the Student Hub.

The Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

The University is committed to providing an inclusive student experience, which offers all students the opportunity to achieve to their full potential.
- About the roleOur College Senior Advisor makes a significant contribution to the student journey which can help them achieve their success. You will manage a team of advisors who will provide academic administration across a range of programmes, ensuring that effective processes are in place to provide an excellent experience for students. Being digitally focused you will use a range of technologies to support the inter site working of the Registry. You will also be comfortable with using technology to gather information to gain a clear understanding of the level of student engagement and performance on the programme with working knowledge of the wider services of the Registry to enable you to deliver a seamless service to students and staff.

You will be responsible for ensuring data quality within a right first-time ethos for all data within your business area, supported by an awareness and understanding of the data processed within your area, particularly any data classed as personal or sensitive.

Working together with colleagues in our academic colleges and professional services, we aim to provide a high-quality user experience for students and staff who support the student journey (admissions to graduation). Supporting our Student Hub offering support, advice and guidance on a variety of areas. We are committed to excellence and continuous improvement in all that we do and aim to provide a service that is fair, compliant, professional, and dynamic.

This role will be based at both our Kedleston Road and One Friar Gate Square campuses with opportunity to work at our Chesterfield campus on occasion.
- About YouYou will provide administration across the University, ensuring that effective processes are in place to deliver gold standard services consistently across the Colleges. Liaising across the Colleges and Registry, you will act as a contact point for staff and students providing advice, information, guidance and professional support services. The post holder will work with academic colleagues to deliver excellent student support and provide data and information to support student outcomes.

The role will require a high level of professionalism and empathy, strong communication skills and sound knowledge of university regulations, processes and support services. Registry staff will display positive attitudes, behaviours and attributes which support excellence, innovation and achievement. This is an interesting and varied role in a collaborative, adaptable team which has student support at its heart.
- Principal accountabilities- Have a high level of understanding of the student journey, to provide advice, information and guidance to students on issu