Senior Service Advisor

5 days ago

Derby, United Kingdom Vertu Motors Full time

**About us**
Here at Bristol Street Motors, Citroen Derby, we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary of £29,000 with an OTE of £31,500 plus excellent Company benefits.

**About the Role**
As the Senior Service Advisor you will be responsible for the front of house in the Service Department. This will include the following duties:

- Managing the Customer Service Levels in the department
- Developing and coaching the Service Advisors in the department
- Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
- Deputising for the Service Manager
- Advising the customer on repairs and parts
- Finalising the invoice on completion of required work

**About You**
For this role, we are looking for you to have previous Customer Service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.

**What you can expect**
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity

Job Reference: VC01218

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