Head of Housing

1 day ago


Berkshire, United Kingdom Venn Group Full time

**Head of Housing
Venn Group agency reference number: 60984**

Venn Group is currently working with a large Housing Association based in the Berkshire area for a Head of Housing to effectively manage large teams and support overall operations. Below is a brief synopsis on the role,

**Location: Berkshire**

**Hourly rate: £48.37 - £54.95
Duration: 3 months**

**Hours: Monday to Thursday 08:45 - 17:15, Friday 08:45 - 16:45**
**Day to day duties include**:

- Manage performance delivery using customer feedback and implement service improvements
- Analyse and monitor teams’ performance against set KPI’s
- Oversee and facilitate the relationship between Housing Services and Customer Services teams
- Alongside the Director, strategise effectively and set service provisions across the housing teams
- Liaise with stakeholders, authorities and agencies
- Lead on budget responsibility for Housing Services, delivering value for money services - to include budget setting, forecasting and remedial action with operational managers as required
- work collaboratively with other senior leaders across the organisation to ensure end to end customer processes work effortlessly and build a one team culture and approach to delivering customer services
- Build and support a positive team culture

**Essential Skills for the role**:

- Previous experience running a Housing Service
- Strong communication skills
- A current enhanced DBS
- CIH Membership desirable, but not essential


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