Case Worker

The Role and Purpose

Platfform is a leading third sector provider based in Wales providing a range of mental health services. We are a charity motivated and inspired by seeing people making progress within their lives; we work positively to empower people with the confidence, resilience, hope and self-awareness to manage their mental health and take positive steps forward.

We have a unique opportunity for the right person to join our team at Wales’ first short-term therapeutic alternative to hospital for people experiencing a crisis in their mental health. We offer a safe and supportive environment that is responsive to people’s needs and aids recovery. Linden House provides a space for individuals to connect with others, take time out and be heard. Staff will work alongside people to understand what may be contributing to their distress and take steps to make changes for when they return home.

We are looking for a Case Worker to join the team. The role will involve providing emotional support to people experiencing distress, to offer a safe space where people can talk through what has happened, offer practical support to address issues contributing to the person’s distress and help them make plans for how they can improve their situation to prevent future crises.

You will be required to work shifts on a rota and undertake sleep in shifts and waking night shifts as the project is staffed 24 hours per day, 365 days a year.

The support will be expected to be in line with Platfform’s values.

Role Responsibilities

To provide compassionate support to people experiencing distress.

To work alongside individuals and professionals to address social and practical issues which may be contributing to their distress.

To work alongside the Crisis Team to ensure relevant information is shared.

To involve individuals in the development, running, evaluation and future evolution of the service and support they receive.

Involve people we support, in the development, running and evaluation of the service.

Liaise with other agencies with and on behalf of people we support as part of long term and crisis intervention support, including participation in joint meetings

Assist people we support, to access information and advice

Keep accurate notes of all support provided

Ensure all relevant information is shared with colleagues, using project communication methods appropriately and effectively.

Ensure that all services are delivered in alignment with Platfform’s values and approaches.

To provide intensive support within a support house setting.

Ensuring any housing management related issues are escalated to senior case worker/service manager.

**Required experience, knowledge, qualifications and training**:
Knowledge of trauma-informed practice, attachment theory and relationship-based approaches.

Experience of working within the mental health sector and/or supporting people experiencing emotional distress.

Experience of involving people accessing services in the design and development of the services they used with a strong focus on listening to people with lived experiences.

Excellent communication skills

Knowledge and Understanding of Welfare Benefits

Understanding of safeguarding for adults.

Self-awareness and willingness to engage in reflective practice and ongoing personal development.

**Desirable experience, knowledge, qualifications, and training**:
Ability to communicate in Welsh

Knowledge and Understanding of Welfare Benefits

Personal Attributes

Highly organised

Resilience

Reflective

Team player

Strong time management / prioritisation skills.

Driven and passionate

Excellent communication skills

Why Platfform

At Platfform, we know that our team is our number one resource. We can only carry out our work thanks to our wonderful people, and so we do our best to ensure they are respected, valued, cared for and supported.We know the importance of training, career development and progression, and offer as many opportunities as we can for our team to learn and develop. We provide all training required to successfully deliver the role, and you will be surrounded by a fully experienced and supportive team and manager.Mental health is a universal human experience, and so it matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation. We welcome all applicants, and actively encourage people from ethnically diverse backgrounds to apply.We are committed to support flexible working and believe getting the balance right is critical to personal and professional success.

If you have any question relating to the role, please do get in touch with

**Salary**: £19,432.40 per year