Customer Service Administrator

2 days ago

Chester, United Kingdom Byotrol Technology Ltd Full time

**Job Summary**
We are seeking a dedicated and detail-oriented Customer Service Administrator to join our dynamic team. This position requires strong organisational skills and the ability to communicate effectively across all levels of the organisation.

**Responsibilities**
- To support the efficient and timely processing of Customer sales orders - order entry/acknowledgment/bookings/delivery and invoicing and all associated delivery compliance paperwork.
- Preparation of reporting data as required.
- To attend all sales order status and other meetings as required.
- To assist in the collection and organisation of POD documents to facilitate accurate and timely invoicing as required.
- To assist with obtaining quotations and arranging transport for overseas Customers, generate packing lists and invoices.
- To deal with and respond to requests from Customers for stock availability, status and any other information.
- To assist Finance Team where required concerning sending statements / invoices to customers and chasing payments.
- To complete and return customer set up forms with relevant master data.
- Other administrative duties as required.
- To deal with day-to-day issues and problem solving, and communicate effectively at all times.

**Skills**
- An ability to work on your own initiative and develop the role within ambitious business development plans
- Problem solving and analytics as well as the ability to be able to communicate both verbally and in writing in a clear and concise manner.
- The maintenance of high standards
- Good software skills: an advanced knowledge of Excel is essential and an understanding of SAGE 300 would be a bonus
- Some knowledge of the Export process would be advantageous
- An inquisitive mind and a preference for prevention rather than cure
- A good understanding of the wider business environment (sales, marketing and customers) and the pivotal importance of this role within that context.

**Job Type**: Temporary
Contract length: 12 months

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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