Team Administrator

We are looking for a committed and passionate individual to join our dynamic community based Single Point of Access (SPA) team. The Single Point of Access (SPA) is the initial means of access for CAMHS services within Oxfordshire - offering open access to information, advice and consultation for the public, children and young people, families and children’s wider workforce.

You will play an essential role in supporting vulnerable young people to access SPA via phone and website support, and to provide a quality service provision for service users and their families / supporters.

You will also will be a key player in establishing safe and effective administrative systems and processes within the team in collaboration with other team members, and will be fully integrated within the clinical team, providing a full range of administrative services to support the referral process.

Communication, responsiveness and excellence in customer service with the highest regard for service experience will be at the heart of the service, and the you will use your skills and personal style to make this a reality.

The role will include day-to-day organisation of systems to ensure the smooth running of the office, post management. monitoring of inboxes, inputting referrals and other clerical duties. Additionally, you will facilitate good communication and liaison with patients and their families, colleagues within the Trust and across other organisations.

You will also be responsible for maintaining databases by collecting and inputting of data relating to Team activity and reporting information as necessary.

We'll need you to be able to work in a changing and dynamic working environment and have excellent attention to detail.

In return, we will offer training, opportunities for professional development and opportunities to contribute to service development. You will be provided with regular supervision, appraisal and support.

The Single Point of Access (SPA) Team can offer great training opportunities to develop skills, and progress within the NHS. Our SPA Team Administrator is not a traditional admin role, and we would encourage informal visits if you would like to know a bit more about what we do, it would be great to hear from you. SPA is a unique working environment with a friendly and encouraging team with regular interface with the clinical team which generates a collaborative and supportive working environment.

Benefits of working for Oxford Health NHS Foundation Trust include:

- Excellent opportunities for career progression
- 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Staff accommodation
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme

Applicants must have a Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role.

This service operates 5 days a week, Monday - Friday 9am - 5pm.

There are two full time posts available.

**Please note**:

- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Employees are expected to undertake mandatory and statutory training related to their role.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.