Customer Service Coordinator

2 days ago

Dumfries, United Kingdom Carrs Billington Full time

We are currently expanding our Fuel division and are looking to appoint a Customer Service Coordinator in Dumfries.

**The Job**

To carry out general administrative duties and telesales for the fuel division, ensuring a high level of customer service. To develop and grow and maximise sales of fuels to customers and prospects. Day to day duties include providing quotes for customers, placing and processing orders, setting up accounts for new customers and communicating with drivers for fuel deliveries.

**Attitude and Behaviours**

**Teamwork**:

- Consistently overachieves personal targets and consistently encourages team members to overachieve
- Actively develops relationships with support departments and managers to ensure team success

**Results Orientation**:

- Utilises information available to improve procedures and makes suggestions to line manager

**Customer Focus**:

- Understands the immediate internal and external customers and their needs. Requests and acts on feedback on service
- Acts as a role model for customer service and actively promotes this to colleague

**Technical and Professional Expertise**:

- Previous Sales experience is advantageous
- You may be required to perform additional tasks and responsibilities in line with the needs of the business

**BENEFITS**

As part of Carr’s Group we offer a range of employee benefits to everyone who passes their probation, the benefits for this role are:

- Opportunity to work for an established and growing business
- Competitive salary

**Annual Leave**: 25 days + bank holidays

**Uniform**: Carr’s Billington branded uniform

**Your Health**

**Health Assured**: Access to an Employee Assistance Programme which offers Counselling and Health and wellbeing advice.

**Sick Pay**: 6 weeks at full salary in any rolling 12-month period (including SSP), increasing to 12 weeks after 5 years of employment.

**Your Lifestyle**

**Staff Discount**: Employees are eligible for a generous staff discount on selected products at our Country Stores.

**Tech Scheme**: A tax efficient way to pay for the latest technology.

**Cycle Scheme**: A tax efficient way to pay for a new bicycle.

**Your Future**

**Carr’s Group Retirement Scheme**: Providing you are between 22 and state pension age you will be eligible to join (after 2 months service) the Carr’s Scheme, provided by Aviva. A minimum contribution rate of 4%, made through salary sacrifice, is required and the Group will also pay in an additional 4%.

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