Apprentice Customer Support Administrator

2 weeks ago

Wetherby, United Kingdom Augean Full time

Are you looking to kick-start your career in Sales or Administration? Do you have good Customer Service skills and enjoy being part of a team?

**Job Summary**

Working and training within the Commercial Administration team providing all-round administrative and customer support to the activities of the Commercial teams working with Construction and Energy waste streams. This role will support the learning in the Level 3 Business Administration Apprenticeship.

**Key Responsibilities**
- Proactively support and embed a generative safety culture
- Working within the Sales administrative team who provide administrative support to the activities of the Augean teams dealing with mainly construction and energy waste streams
- Data entry of new enquiries onto the company’s bespoke Weighsoft 5 (WS5) system from a completed technical assessment form
- Providing telephone support to the sales team providing excellent customer service
- Creating accurate quotations from the enquiry entered on WS5 to forward onto clients on behalf of Account Managers
- Updating and maintaining WS5 including spreadsheets and documentation which are ran through WS5
- Assisting the team who are responsible for all administration including producing reports via excel & correspondence as & when requested
- Working within a team who are responsible for completing all Weighbridge tickets and invoicing, providing team members with support in these activities when required
- Training towards Business Administration Level 3 Apprenticeship
- Maintaining continuous professional development and competence for the role
- Any other reasonable duties as and when to suit the business requirements

**Critical Qualifications**
- English and maths at standard grade (or equivalent)

**Critical Knowledge, Skills and Experience**
- A good command of the English language (written and oral)
- Strong computer-based skills and operating systems including Microsoft Excel, Word and Outlook
- Ability to focus on detail and complete administrative duties to tight deadlines
- Experience of and ability to work in a methodical, organised and systematic manner
- Skilled in working within deadlines whilst being flexible and confidently prioritising tasks

**Competencies**

Customer Focus - Critical

Delivering Results - Essential

Leadership
- NA

Innovation and Change - Essential

Communication - Essential - Critical

Team Working - Essential - Critical

Self-Development - Essential

Decision Making and Problem Solving - Essential

**Summary Performance Measures**
- Ensure new customer enquiries are inputted and quotes submitted to customers within our 48hr KPI
- Ensure job completions are processed accurately, with attention to detail for invoicing purposes
- Completion of Business Administration Level 3 Apprenticeship

Note: This description is not intended to establish a total definition of the job, but an outline of the duties.

**Job Types**: Full-time, Permanent

Pay: Up to £21,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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