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Food Services Assistant

2 weeks ago

Usk, United Kingdom Sodexo Full time

**Food Service Assistant Catering**

Corporate Services BAE Glascoed, Usk, Monmouthshire NP15 1XL

Reports to Chef Manager

Job Purpose
To provide excellence customer service from preparation, presentation and service of food and beverages to the client and Sodexo’s satisfaction.
Accountabilities or “what you have to do”
- To assist as directed with all aspects of preparation and presentation to the Company's standards
- To provide an efficient and friendly service to customers in all areas of the catering department
- To ensure that food is presented and served in a clean, hygienic environment
- Ensure the food is of the highest quality possible
- To assist at service times by serving the customer at the counter as directed, driving sales and promoting service excellence
- To complete all necessary documentation for each service
- To communicate well with customers and demonstrate a helpful attitude at all times
- To undertake all aspects in cleaning equipment: walls up to 6ft, floors, fixtures, fittings, pots, pans, cutlery, crockery, glassware etc., to the Company’s standard according to the cleaning rota or as directed
- To ensure tables and accompaniments are kept as clean as is reasonably practicable and adequately stocked during service times and relay as required
- To load service counters/chill decks/retail etc as and when directed and to ensure sufficient supplies throughout the service period
- Check deliveries and temperatures on delivery, also record food temperatures during service temperatures
- Operate till during service periods
- To fulfil any reasonable management request
- To attend/receive any job-related training as require
- Wear correct uniform at all times
- Report all near misses to line manager
- When required, clean and replenish all vending machines and to ensure that the hygiene, cleanliness and safe working of the machine complies with the Company and statutory regulations

**Additional Ad-hoc Duties**:

- To assist at any special functions, some of which may occur outside working hours
- To report any customer complaints or compliments and take some remedial action if at all possible
- To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible
- To attend meetings and training courses as may be necessary
- To provide cover in other areas during periods of holidays and sickness

**Key Performance Indicators (KPIs)** **or “What it will look like when you are doing the job well”**
- Delivery of a consistent level of service, within the company standards to the contract specification/service offer, with agreed performance qualitative and financial targets
- Compliance to company and statutory regulations relating to SSW, Food Safety, Health & Safety, hygiene, cleanliness, fire and COSHH
- Safeguard audit
- All unit audits
- Client retention
- Monthly KPI client report
- Customer Feedback/Net Promoter
- Reduced accident rates

Dimensions
- **Financial**_
- **Other**_
Skills, Knowledge and Experience
Essential
- High levels of personal hygiene and appearance
- Basic Food Hygiene Knowledge
- Positive approach to learning and identify own training needs as appropriate
- Self Motivation
- Ability to adhere to all Health & Safety & Food Safety Practices
- Ability to work effectively as part of a team
- Flexible approach to role
- Good interpersonal skills and ability to communicate effectively with customers clients and staff
- Understand Service Excellence and deliver Service excellence at all time

Desirable
- Food Safety passports
- Catering experience

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £10.90 per hour

**Benefits**:

- Employee discount
- Free parking
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- Day shift

Ability to commute/relocate:

- Usk, NP15 1XL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Kitchen Assistant role: 1 year (required)

Work Location: In person