Head of Operations
15 hours ago
Head of Operations
**Location**: Split between Chester & Preston
**Salary**: £70,000 - £85,000 per year (dependent on experience)
**Lead with purpose. Shape services. Transform lives.**
We’re seeking a dynamic and experienced Head of Operations to oversee a portfolio of regulated services across children’s and adult care, including residential settings, supported living, and therapeutic retreat provision. This is a high-impact leadership role, offering strategic oversight and operational accountability across CQC and Ofsted-registered services.
You’ll be responsible for driving quality, compliance, and continuous improvement—ensuring every service delivers safe, nurturing, and life-changing care for children, young people, and adults with learning disabilities, autism, ADHD, and mental health needs.
Key Responsibilities
- Oversee the operational performance, governance, and compliance of multiple regulated services.
- Act as Nominated Individual (CQC) and Responsible Individual (Ofsted), ensuring services meet and exceed regulatory standards.
- Lead the registration, mobilisation, and launch of new services in line with strategic growth plans.
- Embed robust auditing and quality assurance systems to support continuous improvement.
- Provide visible, values-led leadership to Registered Managers and operational teams.
- Collaborate with commissioners, regulators, and external partners to deliver outstanding outcomes.
What You’ll Bring
- Strong working knowledge of CQC and Ofsted frameworks.
- Level 5 Diploma in Leadership & Management (or equivalent).
- Proven experience as a Nominated Individual / Responsible Individual.
- Operational leadership across both children’s and adults’ regulated services.
- Expertise in quality assurance, audit, and service development.
- Professional, resilient, and collaborative leadership style.
- Full UK driving licence and willingness to travel.
Pay: Up to £85,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme
- Relocation assistance
- Work from home
Work Location: In person
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