Spa Receptionist

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

**A career in hospitality just got more appealing - Rudding Park Benefits**

We understand hospitality can involve anti-social hours. All contracted staff who earn less than £35,000 full-time annual salary, working Sunday - Thursday from 7pm - 5am, Saturday and Sunday from 5am - 7pm and Friday and Saturday evening from 7pm - 5am can potentially earn an extra £3 per hour

Plus, we recognise everyone plays their part to provide amazing service. That is why, **on top of your salary you can** **earn up to £1,000 service charge per quarter (based on eligibility)**

Buy up to 5 additional holidays after 3 years’ service, cycle to work scheme,

Complimentary use of the Golf Courses, Driving Range, Discounts in Food & Beverage outlets, Bedrooms, Spa and Holiday Park.

Plus other great benefits

Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.

If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times.

**About the Role**

We are seeking an experienced Spa Receptionist to join our well established Spa Reception team. Accountable for the delivery of an outstanding guest experience for our guests and members, facilitating a personalised, professional, warm and consistent service_, _forward thinking and passionate about the spa industry.

Day to day responsibilities include:

- Upkeep of the day to day standards of the Spa Reception area. To create memorable guest experiences through the excellent organisation and upkeep of standards within the Spa Reception Department.
- Working alongside the reception and wider spa team to provide the highest levels of guest service, to achieve outstanding guest service, and efficient operational standards, monitoring to continually improve development.
- To identify and promote all available business opportunities, predominantly Spa packages and the upselling of treatment services within the spa.

**About You**
- Attention to detail
- A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel.
- Ability to work cohesively alongside the reception and wider spa team, to provide the highest levels of guest service, and efficient operational standards, monitoring to continually improve development.
- Ability to confidently identify and promote all available business opportunities, predominantly spa treatments and the upselling of services within the spa.
- Qualified Therapist to a minimum of NVQ Level two an advantage.
- Previous customer service experience in a guest-facing role

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Harrogate, HG3 1JH: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Beauty Therapist NVQ Level 2 (preferred)

Work authorisation:

- United Kingdom (required)